“GRIMALDI CLUB” LOYALTY PROGRAM REGULATIONS
Rev. 00
Approval date
26/02/2025
1.Premises and Promoter
The company Grimaldi Group S.p.A., with specific reference to the activity of the passenger division identified by the Grimaldi Lines brand, with Registered Office in Palermo at Via Emerico Amari 8 and commercial headquarters in Naples at Via Marchese Campodisola 13, having Tax Code and VAT no. 00117240820, registered with the Palermo Chamber of Commerce and with Economic Administrative Index number PA-37556 (hereinafter, also “Grimaldi Lines”), has launched the “Grimaldi Club” Loyalty Programme.
For any information on the Programme and/or Regulations, please consult the Grimaldi Club section on the website www.grimaldi-lines.com or the Grimaldi Lines app.
2.Initiative Name
The Loyalty Programme is named the “Grimaldi Club”.
3.Objective Field of Application
The initiative is valid in all countries in which Grimaldi Lines is present and operates.
4.Subjective Field of Application
The initiative is aimed at all final consumers, individuals and customers of Grimaldi Lines.
5.Validity of the Programme
Membership in the Programme will be valid from 26/02/2025 until 31/12/2027, without prejudice to the right of Grimaldi Lines to interrupt the Programme at any time by giving at least 30 days’ prior notice to all Members by means of adequate communication in the same manner in which the Programme was brought to the attention of the Members or in an equivalent manner (such as by email communication).
Each Member duly enrolled in the Programme remains registered by right to any subsequent edition of the Programme, without prejudice to their right of withdrawal.
6.Validity of the General Conditions of Carriage
For tickets issued as part of the Programme, the affiliate will be subject to the General Conditions of Carriage published at the link: https://www.grimaldi-lines.com/it/condizioni-generali/.
7.Joining the Programme
All natural persons who have reached the age of 18 years at the time of signing up for the Programme may join free of charge through the dedicated section of the Grimaldi Lines website or app by filling out the appropriate registration form.
The Member will be required to provide their personal data, after having read a dedicated Privacy Policy drafted in accordance with current legislation on personal data protection and after having expressed, where required, their consent to the processing of their data.
To join the Programme, potential Members must accept these Conditions as well as any Terms and Conditions for participation in other initiatives that Grimaldi Lines intends to promote and associate with the Programme over time.
Registration can be freely made by each future Member by registering online on the Grimaldi Lines website www.grimaldi-lines.com or app, by filling out the following required fields: personal data (name, surname, date of birth), email, password, mobile phone number and address of residence, along with consenting to the processing of personal data.
8.Description and Implementation of the Programme
Through the “Grimaldi Club” Programme, Grimaldi Lines organises initiatives that reward Members with the granting of vouchers (consisting of Grimaldi Lines discounts) and various advantages (such as gadgets and other merchandise).
Vouchers and other benefits can be earned by purchasing Grimaldi Lines tickets to reach certain thresholds set by Grimaldi Lines.
In particular, to take part in the initiative, you must be registered or register with the “Grimaldi Club” Loyalty Programme. Once the Programme registration procedure is completed, the Member is assigned a personal identification code – the “”Grimaldi Club” customer number – that identifies them in the Programme and allows them to:
– Accumulate points (“Knots”);
– Reach a specific level and obtain the benefits associated with that level;
– Earn vouchers, consisting of Grimaldi Lines discounts, and take advantage of the various benefits provided for reaching a certain threshold.
In addition, the Member, through their Personal Area, may:
- Check the balance of any accumulated Knots;
- Choose their reward.
The Member will be able to access their Personal Area through the Grimaldi Lines website and app.
At any time, during the duration, Members can access a section on the Grimaldi Lines website www.grimaldi-lines.com and app, where they can consult the rules of the initiative, the dynamics of the various discounts, the membership level, the points generated by purchases and the various advantages. The Member may also modify and/or erase their data from the Initiative.
9.Means of Accumulating Points
To take advantage of all the benefits of the Programme and to be assigned the points, which will be credited within 7 (seven) days from the actual date of travel, Members must always provide their “Grimaldi Club” Code when purchasing a Grimaldi Lines ticket. Otherwise, the points will not be recognised. Points shall only be awarded to the holder of the procedure/booking.
Each Member may only be the holder of a single “Grimaldi Club” Code.
It is the responsibility of the individual Members to report, within a maximum of 30 (thirty) days from the date of travel, any errors in the crediting of points, by sending an email to club@grimaldi.napoli.it.
Failing such, the points will not be recognised.
These points shall contribute to the Member achieving a level that will entitle them to exclusive services and various benefits, specifically indicated in the Reserved area.
The levels established by Grimaldi Lines that can be reached by accumulating Knots are:
SAILOR → CADET → CHIEF MATE → MASTER → ADMIRAL
For each level, there is a different calculation coefficient for the allocation of points:
- Sailor: Knots multiplier of 1.0x
- Cadet: Knots multiplier of 1.0x
- Chief Mate: Knots multiplier of 1.2x
- Master: Knots multiplier of 1.5x
- Admiral: Knots multiplier of 1.7x
The multiplier only applies to knots obtained through the purchase of trips.
10.Defining and Updating Levels
The Knots accumulated as part of the Loyalty Programme at the end of the program, the points and the relative level are reset.
The use of Knots does not impact the current level.
Depending on the level achieved, Grimaldi Lines guarantees dedicated advantages and benefits, as described in the dedicated section on the Grimaldi Lines website and app.
The levels defined by the Loyalty Programme are the following:
Sailor Level
Accumulate at least 1 Knot to reach or maintain the Sailor Level.
Cadet Level
Accumulate at least 250 Knots to reach or maintain the Cadet Level.
Chief Mate Level
Accumulate at least 1500 Knots to reach or maintain the Chief Mate Level.
Master Level
Accumulate at least 3500 Knots to reach or maintain the Master Level.
Admiral Level
Accumulate at least 5000 Knots to reach or maintain the Admiral Level.
11.Using Accumulated Points
The catalogue of rewards redeemable in exchange for the Knots consists of discount codes that can be used for future bookings and various other benefits. The rewards connected to the program and the related conditions of use are described in the appropriate section of the site and the Grimaldi Lines App.
12.Withdrawal
Each Member may withdraw from the Programme at any time and free of charge through their personal Account on the Grimaldi Lines website or app. Withdrawal will be effective 15 (fifteen) days from the Member expressing their intention to withdraw from the Programme, in the manner described above. After this period, all accumulated points will be lost, along with the relative rights granted by the level achieved.
Withdrawal from the Programme likewise entails the automatic exclusion from the Events in progress. Following withdrawal, the Member may register again, through the Grimaldi Lines website or app. The new registration shall not entitle the Member to recover the level or relative benefits acquired prior to withdrawal. Following withdrawal, the Participant’s personal data may be processed for administrative and legal purposes: please refer to the following art. 14 for further information on this matter. Furthermore, the Participant who decides to withdraw from the Program will continue to receive the newsletter informing about Grimaldi Lines activities, if he/she has previously agreed to receive it.
13.Amendments and Updates to the Regulations
Grimaldi Lines reserves the right to make changes – even partial and at any time – to the conditions, terms and methods of operation/participation in the initiative, it being understood that such changes will not affect the rights acquired in the meantime by the Members and that adequate communication shall be given in regards to such via the same methods with which the Programme has been brought to the attention of the Members, or with equivalent methods (such as by email communication).
14.Personal Data Processing
Pursuant to Article 13 of European Regulation 2016/679 and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018, Grimaldi lines as Data Controller, will process the personal data provided by the customer at the time of signing up for the Loyalty Programme, in compliance with current legislation and respect of the principles of fairness, lawfulness, transparency and protection of confidentiality provided for therein, subsequent to 196/2003, as amended by Legislative Decree 101/2018. The Personal Data Processing Policy is available at the link: https://www.grimaldi-lines.com/en/privacy-grimaldi-club/
