TICKET CHANGE AND CANCELLATION

Guide and information to change or cancel your booking

Change your ticket

If you have purchased a ticket and would like to change it, you can:

  • contact our Call Center under (+39) 081 496 444
  • go to your travel agency of trust
  • change the ticket at one of our port ticket offices (within two days of departure)

You will receive a new changed ticket.

It is possible to request changes to the date, time, line, passengers, accommodations, vehicles, etc., which are subject to availability, limited to the number of seats for passengers and garage spaces available on board (variable according to the date and the shipping line).

All tickets, with both standard and special rate, are subject to change restrictions, detailed below. Where applicable, the payment of any fees in the amount of € 30.00 will be required for the change in addition to the rate differences, if the change involves a higher cost than the original ticket.

The Carrier reserves the right to launch time-limited extraordinary promotional campaigns during the season, whose tickets may not be modifiable and are non-refundable as specified in the applicable terms and conditions of the special offers.

Below you will find a vademecum for changes in your ticket.

Change the Date and/or time of departure
It can be requested up to 2 days before the date of departure, subject to payment of any rate adjustment. A € 30.00 change fee applies.

Change the Accommodation
It can be requested even on the same day of departure, upon payment of the difference in price due to the new accommodation. No change fees apply.

Change the Vehicle
It can be requested even on the same day of departure, upon payment of the difference in price due to the new vehicle, if the change involves a change in the category. No change fees apply.

Change the Name
It can also be requested on the day of departure. No change fees apply.

Addition of Passenger (adult/child/infant)
It can be requested even on the same day of departure, subject to payment of the cost for the new passenger and possible accommodation. No change fees apply.

Addition of Vehicle
It can be requested even on the same day of departure, subject to payment of the cost for the new vehicle and any fixed fees. No change fees apply.

Addition of Pets
It can be requested even on the same day of departure, subject to payment of the cost for the pet. No change fees apply.

Addition of Meals/Services
It can be requested even on the same day of departure, subject to payment of the cost for meal/services. No change fees apply.

Addition of Shuttle Bus
It can be requested even on the same day of departure, subject to payment of the cost for the service. No change fees apply. In case of addition on the same day of departure, please check before the service is active, calling the call center under 081.496.444.

Exception for Tunisia and Morocco lines

Change the Date and/or time of departure
It can be requested free of change fee until the day before departure.
For requests received on the day of departure, the payment of a change fee in the amount of € 30.00, plus any rate adjustment are envisaged.

Change the name
For tickets with special rate Discount on Return ticket Tunisia and Discount on Return ticket Morocco the change in the name can only be requested up to 2 days before the one-way trip. No change fees apply.

The Company reserves the right to modify passenger ticket cancellation and change conditions.

 

Cancel the ticket

If you want to cancel the ticket purchased with Grimaldi Lines as you cannot leave, you can do it by:

  • contacting our Call Center under (+39) 081 496 444
  • Contacting your travel agency where you purchased the ticket

Special rate tickets are non-refundable.

For standard rate tickets, the following penalties apply to the total amount of the ticket, i.e. passengers, accommodation supplements and any vehicles and others:

  • 10%, plus fixed fees, up to 30 calendar days before departure;
  • 30%, plus fixed fees, 29 to 7 calendar days before departure;
  • 50%, plus fixed fees, 6 to 2 calendar days before departure;
  • 100%, plus fixed fees, from the day before and/or for no show.

Meals on board and shuttle bus services are non-refundable in the event of a cancellation penalty of 100% or no show.
Tickets with special Agreement are refundable in accordance with the above conditions if otherwise they have a standard rate, they are non-refundable.
No refund is due for denied boarding due to refusal by the authority or due to lack/insufficiency of passenger or vehicle documents.
We recommend stipulating an insurance policy to cover the aforementioned penalties for cancellations.

Grimaldi Group SpA
Sede legale Palermo - Via Emerico Amari n°8 | Capitale Sociale: €150.000.000,00 | C.F. e Registro Imprese di Palermo: 00117240820 | P.IVA: IT 00117240820