Guide and information to change or cancel your booking

Cancel your ticket

Cancellation of the entire ticket or certain items on the ticket (reduction in the number of passengers, cancellation of vehicle, accommodation, pets) must be communicated in writing to the Carrier at info@grimaldi.napoli.it, directly or through the intermediary from which the ticket was purchased (e.g. Travel Agency). For special fare tickets, cancellation does not entitle you to a refund unless otherwise provided for in the conditions of applicability of the special offer. For standard-fare tickets, cancellation of all or part of the ticket entitles the passenger to a refund of the value of the entire ticket or the cancelled items, subject to the following penalties:

  • 10% of the value, plus fixed charges, up to 30 calendar days before departure;
  • 30% of the value, plus fixed charges, from 29 to 7 calendar days before departure;
  • 50% of the value, plus fixed charges, from 6 to 2 calendar days before departure;
  • 100% of the value, plus fixed charges, from the day before and/or for no-show at embarkation.

Requests to cancel a Standard-fare ticket will not be accepted if the date, time or line has already been changed twice. Meals on board, the pet in cabin, wellness center and the pre-purchased shuttle bus service are refundable, except in the case of cancellation from the day before departure or no-show at embarkation (100% cancellation fee). Please refer to the following link https://www.grimaldi-lines.com/en/on-board/wi-fi-on-board/ for wifi package cancellation conditions. Convention tickets are refundable according to the above conditions if standard fare; otherwise, they will not be refundable. No reimbursement is due for denied boarding due to refusal by the authority or lack/insufficiency of passenger or vehicle document. An insurance policy can be taken out to cover the above-mentioned cancellation penalties. For further details and to check the scope and limits of the cover, also in relation to the protections already provided for by law, consult the dedicated page and the information set available here: https://www.grimaldi-lines.com/en/nobis-insurance/

In case of cancellations made by the carrier, the relevant provisions of Regulation (EC) no. 1177/2010 apply.

Coronavirus Emergency Ticket Cancellation

In the event that a passenger is forced to cancel the trip due to travel restrictions imposed by the authorities, or other reasons indicated in art. 88-bis of the D.L. 18/2020 (including the application of the quarantine), the Company will issue a covid voucher  for the total value of the cancelled ticket and for a duration of 30 months.

The covid voucher can be used to issue a new ticket on any Grimaldi Lines maritime connection. If the new ticket has a higher value than the previous one, the customer will pay the fare difference.

After 30 months of issue, for unused vouchers, a refund of the amount paid is paid within fourteen days of expiry date. The same refund can be requested by the passenger after 12 months of issue and is paid within fourteen days of the request. The request must be sent to info@grimaldi.napoli.it for customers who purchased the original ticket directly with the Company, or by contacting their travel agency.

On the next departures page we publish the government regulations for each destination, but we remind you that it is the passenger’s responsibility to check for any updates on the official websites, among which we suggest for domestic lines https://www.gazzettaufficiale.it/dettaglioArea/12; https://www.governo.it/it/articolo/domande-frequenti-sulle-misure-adottate-dal-governo/15638; https://www.salute.gov.it/portale/documentazione/p6_2_6.jsp?lingua=italiano; https://www.mit.gov.it/comunicazione/news/le-misure-del-mitmims-per-il-covid-19 and international lines www.viaggiaresicuri.it.

Change your ticket

The change of the ticket is always possible and is subject to availability; it can be requested by writing an email to info@grimaldi.napoli.it or by contacting the travel agency or other intermediary with which the ticket to be changed was issued.

It is possible to request changes regarding departure, passengers, accommodations, services etc .; the conditions vary according to the type of change to be made to the ticket.

Change of departure (time, date, line)

All tickets issued at both standard and special rates may be subject to a change by the passenger in the time, date and ports (of departure and / or arrival), only if the change is requested within 2 days of the departure date indicated on the ticket to be changed and only in the case of simultaneous booking of a trip already available for sale. This type of modification involves the payment of € 30 for change fees and any fare differences, if the new trip has a higher cost than the previous one.

This type of modification can be made up to a maximum of 2 times.

NB: for tickets purchased by 30th December 2022 (included), any change to the departure date made from 31st December 2022 will imply the adjustment of the premium paid for the purchase of the NOBIS multi-risk insurance policy. Therefore, the passenger will be required to pay the difference between the amount of the premium paid and the amount of the new premium (to view the new insurance premium amounts: https://www.grimaldi-lines.com/en/nobis-insurance/).

Change of a product (name, accommodation, vehicle)

These types of changes can be requested up to the day of departure and also at the port ticket offices. No change fees are applied, but any tariff adjustment must be paid (if the new product has a higher cost than the previous one). The variation is subject to availability of the requested product.

Exception for Tunisia lines: for tickets issued with special fare Tunisia return discount, the name change can only be requested up to 2 days before the outward journey

Adding a passenger (adult / child / infant), a pet, a service (meals, pet in cabin, wellness center, Naples-Civitavecchia-Naples shuttle bus)

These types of changes can be requested up to the day of departure and also at the port ticket offices. No change fees are applied, but the cost of the additional passenger, animal or service must be paid at the rate in force at the time of the change. The modification is subject to the availability of seats on board, or of the requested service. Only in the case of adding the shuttle bus service from Naples to Civitavecchia and vice versa, the actual operation must be verified by contacting the number +39 081.496.444 in advance.

NB: for tickets purchased by 30th December 2022 (included), the addition of a passenger made from 31st December 2022 imply the application of the new NOBIS multi-risk insurance premium for the new passenger (to view the new conditions of the multi-risk insurance: https://www.grimaldi-lines.com/en/nobis-insurance/). No differences will be due for passengers booked before 30th December 2022.

The Company reserves the right to modify the conditions of cancellation and variation of tickets by the passenger on specific departures.

 The Company also reserves the right to launch extraordinary promotional campaigns limited in time, which may limit or improve the aforementioned conditions. These variations are well specified in the conditions of application of the special offers.

The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and operates during the summer months from 01/06/2023 to 30/09/2023.
Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by other shipping company. Relevant bookings are made by redirecting to the website of the aforementioned Company and under the conditions stipulated therein. For ticket cancellation/change and service related issues (e.g. passenger assistance and information, complaints) please contact the above operating Company. If you wish to purchase a round-trip ticket involving different routes, or dates on which different Airlines operate, you may make two separate tickets, or contact us at 081.496444 or email info@grimaldi.napoli.it

Grimaldi Group SpA
Sede legale Palermo - Via Emerico Amari n°8 | Capitale Sociale: €150.000.000,00 | C.F. e Registro Imprese di Palermo: 00117240820 | P.IVA: IT 00117240820