TICKET CHANGE AND CANCELLATION

Guide and information to change or cancel your booking

EXTRAORDINARY CANCELLATION CONDITIONS- RIF. COVID-19 EMERGENCY

(except for the application of the measures referred to art. 28 of Legislative Decree no. 9/2020 for people who are in the conditions provided therein)

 

Tickets issued with special fare

Ticket cancellation with reservation from 03/03/2020 and departure by 30/04/2020

The cancellation conditions for the standard tickets will exceptionally apply also to special fare tickets:

  • 10% plus fixed dues, up to 30 calendar days before departure
  • 30% plus fixed dues, from 29 to 7 calendar days before departure
  • 50% plus fixed dues, 6 to 2 calendar days before departure
  • 100% plus fixed dues, from the day before, or for no-show

Ticket cancellation with reservation from 03/03/2020 to 31/05/2020 and departure from 01/05/2020 to 31/12/2020

The following penalties apply to the total amount of the ticket (passengers, supplements for accommodation, vehicles and animals in tow) net of fixed dues; meals on board and the shuttle bus are fully refunded except in the case of a 100% penalty (cancellation from the 21st day before departure, or no-show):

  • 30% plus fixed fees, up to 22 calendar days before departure
  • 100% plus fixed fees, from the 21st calendar day before departure

Tickets issued with standard fare

Regardless of the date of departure and booking, the ordinary  cancellation mentioned below fees will apply.

ORDINARY CANCELLATION CONDITIONS

Special rate tickets are non-refundable.

For standard rate tickets, the following penalties apply to the total amount of the ticket, i.e. passengers, accommodation supplements and any vehicles and others:

  • 10%, plus fixed fees, up to 30 calendar days before departure;
  • 30%, plus fixed fees, 29 to 7 calendar days before departure;
  • 50%, plus fixed fees, 6 to 2 calendar days before departure;
  • 100%, plus fixed fees, from the day before and/or for no show.

Requests for the cancellation of a Standard fare ticket will not be accepted, if it has already been changed twice in date, time, route.

Meals on board and shuttle bus services are non-refundable in the event of a cancellation penalty of 100% or no show.
Tickets with special Agreement are refundable in accordance with the above conditions if otherwise they have a standard rate, they are non-refundable.
No refund is due for denied boarding due to refusal by the authority or due to lack/insufficiency of passenger or vehicle documents.
We recommend stipulating an insurance policy to cover the aforementioned penalties for cancellations.

Change your ticket

If you have purchased a ticket and would like to change it, you can:

  • write us to info@grimaldi.napoli.it
  • go to your travel agency of trust
  • change the ticket at one of our port ticket offices (within two days of departure)

You will receive a new changed ticket.

It is possible to request changes to the date, time, line, passengers, accommodations, vehicles, etc., which are subject to availability, limited to the number of seats for passengers and garage spaces available on board (variable according to the date and the shipping line).

All tickets, with both standard and special rate, are subject to change restrictions, detailed below. Where applicable, the payment of any fees in the amount of € 30.00 will be required for the change in addition to the rate differences, if the change involves a higher cost than the original ticket.

The Carrier reserves the right to launch time-limited extraordinary promotional campaigns during the season, whose tickets may not be modifiable and are non-refundable as specified in the applicable terms and conditions of the special offers.

Below you will find a vademecum for changes in your ticket.

Change the Date and/or time of departure
It may be requested up to two days before the departure date and not more than two times, applying the 30€ amendment charge. Any date change, moreover, could generate additional costs due to fare adjustments

Change the Accommodation
It can be requested even on the same day of departure, upon payment of the difference in price due to the new accommodation. No change fees apply.

Change the Vehicle
It can be requested even on the same day of departure, upon payment of the difference in price due to the new vehicle, if the change involves a change in the category. No change fees apply.

Change the Name
It can also be requested on the day of departure. No change fees apply.

Addition of Passenger (adult/child/infant)
It can be requested even on the same day of departure, subject to payment of the cost for the new passenger and possible accommodation. No change fees apply.

Addition of Pets
It can be requested even on the same day of departure, subject to payment of the cost for the pet. No change fees apply.

Addition of Meals/Services
It can be requested even on the same day of departure, subject to payment of the cost for meal/services. No change fees apply.

Addition of Shuttle Bus
It can be requested even on the same day of departure, subject to payment of the cost for the service. No change fees apply. In case of addition on the same day of departure, please check before the service is active, calling the call center under 081.496.444.

Exception for Tunisia and Morocco lines

Change the name
For tickets with special rate Discount on Return ticket Tunisia and Discount on Return ticket Morocco the change in the name can only be requested up to 2 days before the one-way trip. No change fees apply.

The Company reserves the right to modify passenger ticket cancellation and change conditions.

 

Cancel the ticket

If you want to cancel the ticket purchased with Grimaldi Lines as you cannot leave, you can do it by:

Grimaldi Group SpA
Sede legale Palermo - Via Emerico Amari n°8 | Capitale Sociale: €150.000.000,00 | C.F. e Registro Imprese di Palermo: 00117240820 | P.IVA: IT 00117240820