TICKET CHANGE AND CANCELLATION
Guide and information to change or cancel your booking
Coronavirus Emergency Ticket Cancellation
In the event that a passenger is forced to cancel the trip due to travel restrictions imposed by the authorities, or other reasons indicated in art. 88-bis of the D.L. 18/2020, the Company will issue a covid voucher for the total value of the cancelled ticket and for a duration of 24 months.
The covid voucher can be used to issue a new ticket on any Grimaldi Lines maritime connection. If the new ticket has a higher value than the previous one, the customer will pay the fare difference.
After 24 months of issue, for unused vouchers, a refund of the amount paid is paid within fourteen days of expiry date. The same refund can be requested by the passenger after 12 months of issue and is paid within fourteen days of the request. The request must be sent to firstname.lastname@example.org for customers who purchased the original ticket directly with the Company, or by contacting their travel agency.
On the next departures page we publish the government regulations for each destination, but we remind you that it is the passenger’s responsibility to check for any updates on the official websites.