Passengers with disabilities: who they are
‘Disabled person’ or ‘person with reduced mobility’ (hereinafter PRM) means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or as a result of age, and whose situation needs appropriate attention and adaptation to his particular needs of the service made available to all passengers
Passengers with disabilities can book tickets under the same conditions as all other passengers: directly online on the Company’s website (by clicking on the RMP box when completing the passenger list), writing an email to info@grimaldi.napoli.it, by calling our Call Center or by agency or tour operator.
It is the PRM’s responsibility to report in writing, together with the purchase of the ticket or at least forty-eight hours before the assistance itself becomes necessary, its own specific needs for accommodation, seating, the services requested or the need to transport equipment doctors or mobility equipment (including electric wheelchairs). The request for assistance must be sent to the Company (with a copy of an identity document attached), to the email address info@grimaldi.napoli.it or by fax to no. +39 081 5517716.
For any other type of assistance, PRM must notify the Carrier or terminal operator at least 48 hours in advance.
Blind passengers will be able to travel accompanied by their guide dog, according to the provisions of national (law 25 August 1988, n.376), international and community (article 11.5 of EU Regulation n.1177/2010) at no additional cost. . The guide dog can travel in the cabin together with the passenger. The presence of the guide dog must be reported at the time of boarding.
For boarding, landing and during the trip, the crew and terminal operators will be available to ensure maximum assistance. In particular, the necessary support will be guaranteed for:
Once arrived at the port, the PRM can go to the PRM Grimaldi Lines assistance desk or go directly to the embarkation area by car with the hazard lights turned on, waiting for an employee to provide the type of assistance they need and indicate where park the car on the garage deck, to reach the lifts more comfortably, providing the wheelchair on board, if necessary.
The ticket office on land responsible for check-in must give the PRMs that are embarking with their vehicle a window sticker to be attached to said vehicle; the passenger can choose whether to be recognized by a coupon, or by switching on the hazard lights or both.
When these vehicles arrive on board, they must be given priority and directed to the on board parking area reserved for them. These areas allow for full mobility of PRMs and easy access to passenger areas.
In the allocation of accommodations, the needs of PRMs will be taken into consideration, making every reasonable effort to assign contiguous accommodations to any accompanying persons.
Before arriving at their destinations, the Purser will send any ground transport needs to the port agent.
In case of inability to board for justified reasons of safety, design of the ship or of the infrastructure and equipment of the port, the disabled passenger will be allowed to choose between the right to reimbursement or alternative transport.
Service for disabled passengers
To facilitate the mobility of PRM passengers, you will find on Grimaldi Lines ships:
The aforementioned services are not available on board all ships, so please call us to let us know your special needs.
For more information and insights, consult the General conditions.
