Passengers with disabilities: who they are
‘Disabled person’ or ‘person with reduced mobility’ (hereinafter PRM) means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or as a result of age, and whose situation needs appropriate attention and adaptation to his particular needs of the service made available to all passengers
Passengers with disabilities can book tickets under the same conditions as all other passengers: directly online on the Company’s website (by clicking on the RMP box when completing the passenger list), writing an email to info@grimaldi.napoli.it, by calling our Call Center or by agency or tour operator.
The Carrier and the terminal operators will make every reasonable effort to guarantee suitable assistance to PRMs during the embarkation and disembarkation phases and on board the vessel.
It is the responsibility of PRMs to communicate in writing, at the time of ticket purchase or at least forty-eight hours before the assistance is needed (24 hours in advance for Convention Lines), their specific requirements for accommodation, seating, services requested or the need to carry medical equipment. Requests for assistance should be sent to the Company at info@grimaldi.napoli.it. The PRM must be present at the port at the agreed time, and in any case at least 60 minutes before the departure time (30 minutes before for Lines in Convention). In order to ensure priority boarding of PRM with its own vehicle, and to assign the dedicated parking space on board, it will be necessary to show up at the port two and a half hours before boarding (three and a half hours before if traveling to/from Tunisia ). After this deadline, dedicated parking and priority boarding cannot be guaranteed.
Once arrived at the port, the PMR can go to the PMR ASSISTANCE Grimaldi Lines desk or go directly to the embarkation yard by car with the four arrows on, waiting for an employee to provide the type of assistance they need and indicate where park the car on the garage deck, to reach the lifts more comfortably, providing the on-board wheelchair, if necessary. The ground ticket office, which carries out the check-in, will give to the PMRs who embark with their own vehicle an adhesive coupon to be affixed to the vehicle. Upon arrival on board, these vehicles will be directed in priority towards on-board parking areas intended for them, which allow full mobility of PRMs and easy access to passenger areas.
If it is strictly necessary pursuant to article 8 of the European Regulation n. 1177/2010, the Carrier may require that the PRM to be accompanied by another person capable of providing the necessary assistance. In this case, the companion is transported free of charge. If for justified safety reasons and/or due to the design of the ship or the infrastructure and equipment of the port (including port terminals) it is absolutely not possible to allow the embarkation, disembarkation or carriage of a PRM in safe conditions security or concretely achievable, the Carrier may refuse the booking and/or issue of the ticket and/or deny boarding by immediately communicating the reasons. PRMs who are denied boarding, for the above reasons, have the right to choose between reimbursement or alternative transport (as soon as possible or at a later date of approval).
In compliance with the applicable legislation and in particular pursuant to EU Regulation no. 1177/2010 and EU Regulation no. 392/2009, the Carrier ensures compensation for damage deriving from the loss or damage to mobility equipment or other specific equipment used by PMR, if the harmful event is attributable to its fault or negligence. In order to be able to request compensation for damages, passengers can send a written request to the Company by e-mail at customer@grimaldi.napoli.it, or by registered ordinary mail and certified e-mail, possibly using the appropriate form complaint form on the Company’s institutional website. In case of need, the Carrier will make every effort to quickly provide adequate replacement temporary equipment.
On board, assistance to PRMs is ensured by the Hotel Manager or other person in charge. The on-board personnel chosen to assist PRMs must always wear the white/blue band bearing the wording ASSISTANCE on their arm, so that it can be easily recognized by passengers. In the event of an emergency, the person in charge helps the PRM to reach the meeting point and the boarding points. Reaching the ship decks is facilitated by the presence of lifts equipped with luminous keyboards, audio and appropriate keys for blind passengers. Cabins equipped for PRMs are available on board the ships, in compliance with current reference legislation. In public areas, the paths leading to the main on-board services are highlighted by tactile guides. There are also dedicated and equipped toilet facilities for PRMs. On board the ships there are places reserved for PRMs, highlighted by identification plates and equipped with equipment for fixing wheelchairs.
Service for disabled passengers
To facilitate the mobility of PRM passengers, you will find on Grimaldi Lines ships:
The aforementioned services are not available on board all ships, so please call us to let us know your special needs.
For more information and insights, consult the General conditions.
