Passengers with disabilities: who they are
‘Disabled person’ or ‘person with reduced mobility’ (hereinafter RMP) means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or as a result of age, and whose situation needs appropriate attention and adaptation to his particular needs of the service made available to all passengers
Passengers with disabilities can book tickets under the same conditions as all other passengers: directly online on the Company’s website (by clicking on the RMP box when completing the passenger list), writing an email to info@grimaldi.napoli.it, by calling our Call Center or by agency or tour operator.
It is the RMP’s responsibility to report in writing, together with the purchase of the ticket or at least forty-eight hours before the assistance itself becomes necessary, its own specific needs for accommodation, seating, the services requested or the need to transport equipment doctors. The request for assistance must be sent to the Company (with a copy of an identity document attached), to the email address info@grimaldi.napoli.it or by fax to no. 081 5517716.
For any other type of assistance, RMP must notify the Carrier or terminal operator at least 48 hours in advance and appear at a designated place and at the agreed time, before the published boarding time.
For boarding, landing and during the trip, the crew and terminal operators will be available to ensure maximum assistance; in case of impossibility of boarding for justified reasons of safety, planning of the ship or infrastructure and equipment of the port, the disabled passenger will be allowed to choose between the right to reimbursement or alternative transport.
The ticket office on land responsible for check-in must give the RMPs that are embarking with their vehicle a window sticker to be attached to said vehicle.
When these vehicles arrive on board, they must be given priority and directed to the on board parking area reserved for them. These areas allow for full mobility of RMPs and easy access to passenger areas.
Before arriving at their destinations, the Purser will send any ground transport needs to the port agent.
Service for disabled passengers
To facilitate the mobility of RMP passengers, you will find on Grimaldi Lines ships:
The aforementioned services are not available on board all ships, so please call us to let us know your special needs.
For more information and insights, consult the General conditions.
