For boarding, landing and during the trip, the crew and terminal operators will be available to ensure maximum assistance.
Once arrived at the port, the PRM can go to the PRM Grimaldi Lines assistance desk or go directly to the embarkation area by car with the hazard lights turned on, waiting for an employee to provide the type of assistance they need and indicate where park the car on the garage deck, to reach the lifts more comfortably, providing the wheelchair on board, if necessary.
The ticket office on land responsible for check-in must give the PRMs that are embarking with their vehicle a window sticker to be attached to said vehicle; the passenger can choose whether to be recognized by a coupon, or by switching on the hazard lights or both.
When these vehicles arrive on board, they must be given priority and directed to the on board parking area reserved for them. These areas allow for full mobility of PRMs and easy access to passenger areas.
Before arriving at their destinations, the Purser will send any ground transport needs to the port agent.
In case of impossibility of boarding for justified reasons of safety, planning of the ship or infrastructure and equipment of the port, the disabled passenger will be allowed to choose between the right to reimbursement or alternative transport.