Passengers with disabilities can book tickets under the same conditions as all other passengers: directly online on the Company’s website (by clicking on the PRM box when completing the passenger list), writing an email to info@grimaldi.napoli.it, by calling our Call Center or by agency or tour operator.
It is the PRM’s responsibility to report in writing, together with the purchase of the ticket or at least forty-eight hours before the assistance itself becomes necessary, its own specific needs for accommodation, seating, the services requested or the need to transport equipment doctors. The request for assistance must be sent to the Company (with a copy of an identity document attached), to the email address info@grimaldi.napoli.it or by fax to no. +39 081 5517716.

Civitavecchia-Olbia
Departure days: Monday to Sunday
Departure time: 10.45pm
Arrival time: 06:15 am

Olbia-Civitavecchia
Departure days: Monday to Sunday
Departure time: 12:30 pm
Arrival time: 07:00pm

PORT OF CIVITAVECCHIA
CONTACTS TICKET OFFICE
Logistica italiana porti e terminals S.p.A.
Via Prato del Turco, 1
00053 – Civitavecchia Porto
Terminal Autostrade del Mare

Inside the port terminals there is a meeting point where people with disabilities or people with reduced mobility can announce their arrival and ask for assistance.

How to reach the port of Civitavecchia
All information relating to access to the port of Civitavecchia are available on the websites

https://www.civitavecchia.portmobility.it
https://www.civitavecchia.portmobility.it/it/come-arrivare
https://www.civitavecchia.portmobility.it/it/i-parcheggi

By car
” From Rome by motorway A12: do not leave the motorway through the exits Civitavecchia but continue until the end of the motorway. Then thake the bypass in direction Civitavecchia to the port entrance.
” From Rome by highway SS1 (Via Aurelia) : when you reach Civitavecchia, follow signposting to ” Porto ”
” From north by highway SS1 (Via Aurelia)) : about 10 km before Civitavecchia take the pybass (Orte-Civitavecchia) to the port entrance
” From Orte Viterbo highway SS 675: continue on this road until you reach the port entrance
” On your navigator: TOWN = Civitavecchia STREET = Largo della Pace

INTERMODAL SERVICES FROM / TO THE PORT OF CIVITAVECCHIA

Port Mobility shuttle for service inside the port
Ph. 0766 366565
Mail portooperations@portmobility.it

Rent with driver
NCC Roma Taxi
Mail info@nccromataxi.it; booking@nccromataxi.it
Ph. 06 92919987

Taxi Civitavecchia
Ph. 340 3159358
Mail taxicivitavecchiaporto@gmail.com

Transfer e ncc
Schira Trasporti provides a transfer service with minibus and bus and rental with driver from / to Civitavecchia with advance booking.
To book, call or send an email to the following contacts:
Ph. 368 3004836 – 331 9263857 – 333 9249466
Mail: schisanoenzo1967@gmail.com – vincenzoschisano67@outlook.it
Grimaldi passengers are also guaranteed a 5% discount on the services offered, which becomes 10% in the case of Sardinian and Sicilian residents.

PORT OF OLBIA

CONTACTS TICKET OFFICE
Grimaldi Sardegna
Viale Isola Bianca
Terminal Passeggeri

Inside the port terminals there is a meeting point where people with disabilities or people with reduced mobility can announce their arrival and ask for assistance.

All information relating to access to the port of Olbia are available on the website of Autorità di Sistema Portuale del Mare di Sardegna
https://www.adspmaredisardegna.it

How to reach the port of Olbia
By Car:
It is possible to reach the port of Olbia from South and South East going along the SS125 and SS131dcn trunk roads;
Coming from North West it is possible to take SS597 trunk road.

INTERMODAL SERVICES FROM / TO THE PORT OF OLBIA

Bus di linea ad Olbia
www.aspo.it
Tel. 0789 553800
Mail info@aspo.it

Line bus in Sardinia
https://www.arst.sardegna.it

Touristic office
Port Info Point inside the Maritime Station in the area in front of the Bar
Ph. 0789 1776964

Taxi service and rental with driver
Trans Services
Ph. 0789 24999 or 348 2254208
Mail: info@radiotaxiolbia.com
Grimaldi passengers are also offered, upon showing the travel ticket, a 6% discount on the services offered which becomes 8% in the case of Sardinian residents.

Bus service and car rental with driver
Fratelli Deplano
https://www.deplanobus.it
Offre un servizio Pubblico di linea da/per Nuoro, Siniscola, Budoni, San Teodoro (tutto l’anno) e da/per La Caletta, Santa Lucia, Orosei, Cala Gonone (dal 01/06 al 30/09).
It offers a public scheduled service from / to Nuoro, Siniscola, Budoni, San Teodoro (all year) and from / to La Caletta, Santa Lucia, Orosei, Cala Gonone (from 01/06 to 30/09).
It also has a transfer service with NCC cars and minivans from / to the ports of Sardinia. On this service Grimaldi passengers are offered, upon showing the travel ticket, a 10% discount, which becomes 15% in the case of Sardinian residents.

Ph. 0784 295030
Mail. fratelli.deplano@tiscali.it o segreteria.deplano@gmail.com

For boarding, landing and during the trip, the crew and terminal operators will be available to ensure maximum assistance.
Once arrived at the port, the PRM can go to the PRM Grimaldi Lines assistance desk or go directly to the embarkation area by car with the hazard lights turned on, waiting for an employee to provide the type of assistance they need and indicate where park the car on the garage deck, to reach the lifts more comfortably, providing the wheelchair on board, if necessary.
The ticket office on land responsible for check-in must give the PRMs that are embarking with their vehicle a window sticker to be attached to said vehicle; the passenger can choose whether to be recognized by a coupon, or by switching on the hazard lights or both.
When these vehicles arrive on board, they must be given priority and directed to the on board parking area reserved for them. These areas allow for full mobility of PRMs and easy access to passenger areas.
Before arriving at their destinations, the Purser will send any ground transport needs to the port agent.
In case of impossibility of boarding for justified reasons of safety, planning of the ship or infrastructure and equipment of the port, the disabled passenger will be allowed to choose between the right to reimbursement or alternative transport.

All passengers who will board the Grimaldi Lines ferries, including children and babies , must have a valid ID when checking in at the port (identity card, passport), as well as the travel ticket.

Citizens of an EU country, a valid identity card is enough.

Non-EU citizens, must bring a valid passport.

UNDER 18 (0 – under 12 years old): must have a valid ID, as specified above for adult passengers.

Under no circumstances boarding will be allowed with a mere self-certification pursuant to Presidential Decree 445/2000.
Otherwise the boarding will be denied, with no entitlement to reimbursement of the ticket.

In compliance with Security Regulations, the names of passengers, the data on the identity cards, the brand, the type and the number plate of the vehicles indicated on the ticket must necessarily correspond to the passengers and their departing vehicles. Otherwise, access to port and embarkation passes may be denied.
For more details you can consult the website of the State Police or, in the case of passengers without Italian citizenship, it is appropriate to consult the competent Authority of the country of origin.
More Info availables at : General conditions of the Company

Cruise Ausonia, which operates on the Civitavecchia – Olbia and return line, is a state-of-the-art ship equipped with all the necessary services for a peaceful and comfortable journey.

TECHNICAL DATA
32.728 gros tonnage
Speed 19 knots
Cabins 198
Length 204 m
Passenger capacity 1.821
Armchairs 95
Width 25 m
Garage capacity 2.350 l/m

On-board services dedicated to PRMs

Cabins equipped for PMR are available on board, in compliance with the current reference legislation. In public areas, the routes leading to the main on-board services are highlighted by tactile guides. There are also dedicated and equipped toilets for PRMs. On board there are seats reserved for PRMs, highlighted by identification plates and equipped with equipment for fixing wheelchairs.

To facilitate the mobility of PRM passengers, you will find on Grimaldi Lines ships:

” Elevators equipped with luminous keyboard, audio and appropriate keys for blind passengers, to enable reaching easily the equipped cabins, complete with toilets on the ship decks
” Tactile guides that highlight the routes that lead to the main on-board services
” Dedicated and equipped toilets for RMPs in common areas
” Reserved seats to RMPs, highlighted by identification plates and equipped with fixtures for fixing wheelchairs

To make the Summary document of the provisions relating to the Rights of Passengers traveling by sea and inland waterways easily accessible to PRM passengers, a paper copy of it is left in the cabin intended for them; in case of blind or visually impaired PMR, an audio recording with the same contents and a device for listening to it is available at the ship’s reception. The procedures for sending complaints are also clarified within the aforementioned Summary.
CABINS
The cabins are structured to accommodate passengers with reduced mobility.
CATERING ON BOARD
If you want a quicker and more informal meal, the Self Service room is what you need, while for the more demanding passengers the ship is equipped with an à la carte restaurant.
The various cafes, on the outside and inside deck, will allow you to enjoy various types of drinks and quick snacks. The bar service is open 24 hours a day.
ENTERTAINMENT ON BOARD
During the warmer months you can relax and enjoy a drink on the outdoor deck or spend time in the room equipped with the latest video games.
CHILDREN ON BOARD
On board the Grimaldi Lines ships, even the youngest can have fun at the equipped area reserved for their enjoyment that will allow them and their parents to have fun and enjoy the journey wit no worries.
SHOPPING ON BOARD
At the on-board shop you can choose from a wide selection of products and gadgets, also thanks to the professionalism of expert sales assistants who will help you, if you wish, in the choice of your purchases.
In our shop you can purchase various articles, both for adults and children: toys, clothing, perfumery, personal hygiene items, newspapers, snacks and gifts.
PETS ON BOARD
The four-legged friends are always welcome on board Grimaldi Lines ships.
For them there are accommodations dedicated to their stay or comfortable cabins with pet access. Moreover, they can safely walk along with their masters on the outside decks of the ships.
OTHER SERVICES
On board there is a doctor and an infirmary.

CUSTOMER CARE GRIMALDI LINES

Welcome to our customer care Grimaldi Lines.
We are at your disposal to assist you with your requests: we are ready to help you in case you need to complete a purchase, to clarify any doubts or simply in order to provide you with information on our routes, ships, services, ports and procedures.
You can contact us in the way that suits you best, in the ways as follows.

Contact our BOOKING CENTER
Call us under number (+39) 081 496 444
Our qualified staff will answer your questions and take care of your requests.
Call Center Grimaldi Lines is available:
o Monday to Friday from 9:00am to 6:00pm
o Saturday from 9:00am to 5:00pm
o Sunday from 9:00am to 3:00pm

Send us an e-mail
Write to info@grimaldi.napoli.it
You can comfortably send us an e-mail to ask for assistance with your booking, for reports and commercial information or any other doubt or information you might need.
Grimaldi Lines staff will answer promptly to your questions.

GRIMALDI LINES OFFICES: visit us!

You can contact one of our Grimaldi Tours points of sale open to the public in Naples, Rome and Palermo.
We will be ready to welcome you.

Grimaldi Tours
Via Rasella, 157
00187 Roma
Ph.: +39 081 496 444

Fax.: +39 06 89 28 09 46
E-mail: roma@grimaldi.napoli.it
Opening time:
from Monday to Friday
09.30am -1.30pm / 2.30pm -6.30pm

Grimaldi Tours
Via Marchese Campodisola, 13
80133 Napoli
Ph.: +39 081 496 555
Fax: +39 081 496 500
E-mail: grimaldi-tours@grimaldi.napoli.it
Opening time:
Monday to Friday 9:30 am / 6:30 pm
Saturday 9:00am / 1:00pm

The General Conditions for “Events on board” can be viewed at https://www.grimaldi-lines.com at the bottom of the trip program page.
The General Conditions communicated at booking apply to Grimaldi Lines Groups.
These General Conditions are valid for all tickets issued by or before 31/12/2021.
Grimaldi Group S.p.A. acts as an agent for Carrier Grimaldi Euromed S.p.A. The Carrier for the sea route is indicated on the passenger ticket.
Passengers, their luggage and accompanied vehicles are exclusively transported at the Carrier’s Terms and Conditions.
By purchasing the ticket, the passenger accepts the Terms and Conditions indicated below.
Similarly at the time of reservation and/or purchase of the ticket, the passenger authorises ipso facto the processing of personal data as specified in the Privacy Policy set out at the end of this document and in accordance of EU Regulation 679/2016
1. DEFINITIONS
“Carrier” means the Owner of the vessel that performs the sea transport.
“Luggage” means hand luggage owned by the passenger, not registered, or stowed in or on the vehicle or deposited in one of the vessels baggage storage room, and that contains only personal belongings.
“Accompanied vehicle” means any motor vehicle (including towed vehicles) for the carriage of persons, not carrying goods for sale, owned or legally available to the passenger indicated on the passenger ticket.
2. POWER OF THE MASTER
The Master has the right to proceed without pilot, to tow and assist other vessels under any circumstance, to deviate from the standard route, to call at any port, to transfer passengers and their luggage onto another vessel for the continuation of the journey. The Carrier and, on its behalf, the Master of the vessel have the right to refuse embarkation to any passenger whose health conditions, at their sole discretion, do not permit them to make the journey. Furthermore, during the journey, in any port, the Carrier and, on its behalf, the Master have the right to disembark any passengers who, at their sole discretion, are in such health conditions that do not allow the continuation of the journey or whose behaviour represents a danger or a serious disturbance to the other passengers or the crew. Any passenger on board the vessel is subject to the disciplinary power of the Master for all matters concerning safety and the navigation. The Carrier and the Master have the right to follow any order or directive given by governments or authorities of any state or by subjects that act or declare to act on behalf of or in agreement with such governments or authorities or by any other individual who, based on the conditions of the insurance policy covering war risks to the vessel, can issue such orders or directives. All actions and omissions taken by the Carrier or Master in execution or as a consequence of such orders or directives shall not be considered as breach of contract. The disembarkation of passengers and their luggage as a consequence of such orders or directives release the Carrier from any liability for the continuation of the journey or the repatriation of the passengers.
3. THE VESSELS
The vessels in service are passenger Ro/Pax or CRUISE Ferries, suited to transport passengers and freight.
4. BOOKINGS
Bookings can be made at a Travel Agent, at Grimaldi Lines offices and agents or on-line at https://www.grimaldi-lines.com The ticket is payable upon confirmation. The payment of the fare is due to Grimaldi Lines at booking. No booking is confirmed without full payment of the fare. No passenger ticket can be issued without payment.
For security reasons the names of the passengers, the information concerning ID document, the type and the registration number of the vehicle as stated on the ticket have to correspond to the departing passengers and their vehicles. Otherwise, access to departure gates and boarding may be refused.
5. APPLICABLE LAW
The contract for the carriage of passengers, their luggage and vehicles is governed by Regulation (EU) No. 1177/2010, the Athens Convention of 13/12/1974 as amended by the London Protocol of 01/11/2002, the Italian Navigation Code as interpreted in accordance with the Italian legal system and any subsequent amendments to the aforesaid law and/or any new sector regulations.
In accordance with and with the effects of Article 19 (VI) of Regulation (EU) No. 1177/2010, the carrier establishes that the minimum threshold below which the economic compensation is not expected is € 6 (six).
Exemptions and exoneration of the liability of the Carrier as per Article 20 of Regulation (EU) No. 1177/2010 as well as those provided by the Italian Navigation Code and any applicable national and international regulations remain valid.
6. TICKETS (Passage Contract)
The passenger ticket is only valid for the persons indicated on the ticket. The ticket is non-transferable.
The ticket can be submitted in paper form, fax, e-mail. At the time of boarding (“check-in”) the passenger will be given the “boarding pass” upon presentation of the regular “ticket” and valid documents of the passengers and any accompanied vehicles. The passenger is required to keep both documents (“ticket” and “boarding pass”) for the entire crossing; if found without a ticket or boarding pass, the passenger will be required to pay double the ticket cost. In the event of a claim, the passenger will be required to show a copy of both the ticket and the boarding pass, otherwise the claim cannot be processed.
7. FARES
The prices of the offered services are available on the website https://www.grimaldi-lines.com
in the reservation page. Any fare change, either as increase or reduction, does not affect bookings already completed or optioned. In case of an online booking, after the travel selection done by the passenger, the tariff is not subjected to any modifications during the ticket purchasing phase. In case of promotions, the passenger may opt to purchase the ticket paying the discounted price (Special Tariff – not refundable) or the full price (Standard Tariff – refundable in case of cancellation accordingly to the conditions of paragraph 23).
8. LIMITS OF LIABILITY
The liability of the Carrier for the loss of human life, bodily injury and/or loss or damage to luggage, vehicle, valuables, personal effects and/or other property of the passenger shall under no circumstances exceed the limits set by the Athens Convention of 13/12/1974 as amended by the Protocol of London of 01/11/2002 and/or the Italian Navigation Code and/or from other Italian and international legislation in the sector where applicable.
9. ON-BOARD DISCIPLINE
The passenger is required to strictly observe the on-board regulations and comply with the regulations in force for maritime transport, in particular those relating to navigation safety.
It is forbidden to smoke on board in all indoor areas. The on-board personnel are legally responsible for ensuring compliance with this prohibition and to report any non-compliance with the relevant Authorities in accordance with Law No. 3 of 16 January 2003 and the relevant implementation agreement of 16 December 2004.
Failure to comply with any statutory provision, on-board rules, order or Authority regulations concerning safety shall be punished in accordance with applicable civil and criminal laws.
In accordance with existing anti-terrorism regulations (ISPS), passengers may at any time be subject to luggage inspection and/or requested to submit identification to the ship’s officers.
10. EMBARKATION
The passenger must be at check-in at least two hours before departure (three hours before from/to Tunisia and Morocco). Boarding may be refused after this time. In high season, queues should be considered. If the passenger does not arrive within this time limit, s/he loses the right to board even if booked.
At the time of boarding, s/he must be in possession of the regular passenger ticket, a valid ID document and any documents required to disembark in the final destination countries and any country where ports of call are located.
Vehicles will be called for boarding in the order set by the Master and/or his/her subordinates and officers, and can be placed on any vessel deck.
11. TRAVEL DOCUMENTS
All passengers, including children and infants, must be in possession of the identity document valid at the time of check-in at the port (identity card, passport). In this regard, boarding with the mere self-certification pursuant to Presidential Decree 445/2000 will in no case be allowed. Otherwise, boarding will be refused, without the right to a ticket refund.
The travel documents are:
In the case of travel on the national territory, an identity card or one of the identification documents deemed equivalent by article 35, paragraph 2, of the Decree of the President of the Republic no. 445 of December 28, 2000.
In the case of travel to Schengen States, passengers must always be in possession of a recognized document valid for crossing borders:
– an identity card valid for expatriation
– the passport
In the case of travel to non-Schengen foreign countries, valid documents are considered:
– the passport
For details regarding travel documentation, please refer to https://www.poliziadistato.it/articolo/24725
oppure nel caso di passeggeri non aventi cittadinanza italiana è opportuno consultare l’Autorità competente del paese d’origine.
or, in the case of passengers without Italian citizenship, it is appropriate to consult the competent Authority of the country of origin.
Before embarking, passengers must ensure that he has all the necessary documentation to disembark in the port of destination; in no case the Carrier will be liable for any refusal to disembark by the local authorities, in the event of insufficient documentation necessary for entry into the country of destination.
12. EMBARKATION OF UNDER AGED PASSENGERS
In compliance with Regulation (EC) No. 2252/2004, under aged passengers must have their own travel document to embark. (see § TRAVEL DOCUMENTS)
Passengers under the age of 14 with Italian citizenship can travel on domestic routes, if accompanied by an adult on board. If the adult is not one of the 2 parents, a written authorisation in which the parents declare to entrust their child to a legal guardian, signed by both parents, has to be submitted to the Master or the Purser of the vessel. This letter must be accompanied by the valid ID documents of both parents and, in the case of non-EU citizens, the residence permit of the parents that includes the child;
For passengers under 14 years of age with Italian citizenship – unaccompanied by one of the parents – traveling on international routes, the accompanying person must request the accompanying declaration from the police headquarters.
For further details regarding the procedure, you can contact the police headquarters of reference or consult the following link https://www.poliziadistato.it/icle/191.
Minors over the age of 14 may be admitted on board the vessel, provided that they deliver to the Master/Purser a waiver signed by both parents, with the documents of both parents enclosed, in which they claim to take full liability for any personal and/or third party damages. Under no circumstances shall the Master and/or other crewmembers take over the custody, and the consequent liability of the minor on board the ship.
It is understood that the passenger is required to obtain all the necessary documentation required by the country of destination and the Carrier cannot be held liable, if the Authorities in the port of destination consider such documentation insufficient.
13. EMBARKATION OF PREGNANT WOMEN
Women more than 6 months pregnant may only travel if they have a medical certificate authorising travel that was issued no more than 7 days before the departure date. If, however, pregnancy is complicated, the pregnant passenger must possess a medical certificate authorising the journey regardless of how many months pregnant. Boarding will not in any case be allowed to women who are expected to give birth within 7 days of departure or who have given birth within 7 days prior to departure.
In any case, the Master has the right to refuse boarding to anyone who, at his/her sole discretion, is in a state of health that does not permit travel.
In the event that the Master refuses to board the passenger for a justified reason, the Carrier shall only be required to reimburse the cost of the ticket.
14. EMBARKATION OF REDUCED MOBILITY PASSENGERS (PRM)
‘Disabled person’ or ‘person with reduced mobility’ (here indicated as PRMs) means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or as a result of age, and whose situation needs appropriate attention and adaptation to his particular needs of the service made available to all passengers.
The same conditions applied for all the other passengers, when it comes to bookings and tickets, are valid for them too. The carrier and terminal operators will make every reasonable effort to ensure that assistance is provided in such a way that the PRM can embark, disembark and travel on the ship. However, if it is absolutely impossible to board for justified safety reasons and/or where the design of the passenger ship or the port infrastructure and equipment, including the port terminals, makes it impossible to embark, disembark or transport the person in question in safe or concretely feasible conditions, the PRM may be refused booking, the issuance of a ticket and/or denied boarding.
In case their embarkation is denied, they can choose between refund and an alternative transport solution. When PRMs book or buy a ticket or at least 48 hours before the departure, they should report in writing their specific needs for the accommodation, the seat, the services required or the need to bring medical equipment. The request for assistance must be sent to the Company by email to info@grimaldi.napoli.it or by fax at +39 081 5517716. For any other assistance, they have to inform the company at least 48h before departure.
Once arrived at the port, the PMR can go to the dedicated Grimaldi Lines PRM ASSISTANCE desk or reach directly the boarding yard by car with the hazard lights turned on, waiting for an attendant to provide the type of assistance he needs and indicate where to park the car on the garage deck, to reach more comfortably the elevators, providing the onboard wheelchair, if necessary.
Where strictly necessary, in accordance with article 8 of the Regulation (EU) No. 1177/2010 of 24 November 2010, carriers, travel agents and tour operators may require that a disabled person or person with reduced mobility be accompanied by another person who is capable of providing the assistance required by the disabled person or person with reduced mobility. As regards passenger services, such an accompanying person shall be carried free of charge.
In compliance with the applicable legislation and in particular pursuant to European Regulation no. 1177/2010 and of the European Regulation no. 392/2009, the Company ensures compensation for damage deriving from the loss or damage of mobility equipment or other specific equipment, used by people with disabilities or Persons with Reduced Mobility (PRM), if the harmful event is attributable to fault or negligence of the Carrier.
In order to be able to request compensation for damages, passengers can send a written request to the Company via email at customer@grimaldi.napoli.it or by registered mail, fax and certified e-mail, possibly using the ” specific complaint form on the Company’s institutional website.
In case of need, the Company will make every effort to quickly provide adequate temporary replacement of the equipment.
The Hotel Manager or any other appointed person ensures the assistance to PRMs. Once the Hotel Manager has been informed that a PRM is expected on board, an adequate assistance will be arranged: from the embarkation to the disembarkation. The Hotel Manager will highlight the cabins reserved to the PRMs on the ship layout diagram and will give a copy of it to the Captain.
The crew personnel in charge of PRMs assistance must wear a white/blue band on the arm with ASSISTANCE written on it, in order to be easily recognized.
The ticket office ashore must provide the PRMs vehicle with a sticker, which can guarantee parking priority in the dedicated areas.
When boarding, such vehicles must be addressed as a priority towards the parking areas on board intended for them. The above areas allow full mobility of the PRMs and the easy access to passengers’ areas.
Before the arrival, the Hotel Manager must inform the destination port agent about all the PRMs needs for disembarkation and assistance ashore.
In case of emergency, the person indicated for the purpose will help the PRMs to reach the meeting place and the embarkation areas.
Ship decks can be easily reached by elevators provided with luminous keyboard, appropriate audio and keys for blind or partially-sighted passengers.
On board there are equipped cabins available for RMPs, in accordance with the current law. In the public areas, tactile guides highlight the paths that lead to the main on-board services. There are also restrooms dedicated and equipped for PRMs. Aboard the ships there are parking spaces reserved for PRMs, highlighted by identification plates and equipped with facilities for fixing wheelchairs.
To make the document containing a Summary of the provisions concerning the Rights of Passengers travelling by sea and inland waterway easily accessible to the PRM, a paper copy of the same is left in the cabin for them; if the PRM is blind or visually impaired, an audio recording containing the same content and a device on which this is recorded will be available at the reception of the ship. The methods for sending complaints are also clarified in the Summary document mentioned above.
The preceding is easily accessible through the direct link of the home page of the website www.grimaldi-lines.com.
15. DRIVERS
A driver means the driver of a commercial vehicle embarked on the vessel. There may be several drivers for a single vehicle. The passenger fare is set by the Grimaldi Commercial Office and must be included in the bill of lading, along with the driver’s name and surname.
The latter must be in possession of the ID documents required for the journey and disembarking in the country of destination. For SOLAS and Decree 13/10/1999 purposes, drivers are similar to passengers.
Each driver receives a regular boarding pass at check-in. Drivers must be assigned a seat in the cabin, providing ship availability.
Drivers are entitled to free board.
16. HEALTH AND VACCINATIONS
Passengers are accepted assuming they are in good health, both physical and mental. There is a first aid station and hospital/cabin on board.
17. INSURANCE
The shipowner and the Carrier have an insurance policy issued by the P & I Club only as regards their liability to third parties.
It is possible to subscribe a multi-risk insurance policy to cover medical costs, damages or loss of luggage, travel cancellation costs and more. For more details https://www.grimaldi-lines.com/it/assicurazione-nobis/
18. ACCOMPANIED VEHICLES
Passenger vehicles are considered as vehicles not containing goods for sale. A vehicle containing anything other than personal belongings is not permitted as an accompanied vehicle and must travel as a commodity. Should boarding be denied because the vehicle, which is included as a passenger accompanied vehicle, contains goods for sale, no refund will be recognised. Only one accompanied vehicle is permitted per passenger.
As for the extra height, i.e. the accommodation of luggage on the roof, it is no longer allowed for vans and campers directed toTunisi.
Tourist buses, trucks, trailers, lorries and jumbos with or without a driver must travel as cargo.
If the vehicle arriving for boarding has a booking code other than the one indicated on the ticket, the passenger loses the right to board (without refunding the ticket). The difference between the categories plus the change fee will have to be paid to be admitted on board the vessel.
The accompanied vehicle is boarded and disembarked by the passenger, who, when parked in the place indicated by the crew member, must take care to put the vehicle in gear and pull the handbrake. The vehicle must be locked. Access to the garage area remains categorically forbidden throughout the entire journey. Inoperable vehicles cannot be boarded and will have to travel as cargo.
At the time of embarkation, it is obligatory to declare whether the accompanied vehicle is equipped with a methane or LPG fuelling system. The vehicle methane fuel supply system must comply with all relevant regulations in force and this compliance must be duly certified in the registration booklet. During the time the vehicles are stowed on board, methane tank cut-off valves must remain closed.
The Passenger must be in possession of all the documents necessary for disembarking and customs clearance of the vehicle in the port of destination. The carrier cannot be held liable in case of incomplete documentation. All costs and expenses arising from the embarkation, disembarkation and customs clearance of the vehicle shall be borne by the passenger.
Any damage caused by the vehicle to the vessel and/or third parties must be compensated directly by the Passenger who caused them, or through his/her insurance. However, the Passenger may at any time be required to sign a liability declaration before disembarking from the vessel.
We recommend covering the risk of transport by sea with an adequate insurance policy; the Carrier does not provide any insurance coverage except for his own liability, and within the limits imposed by the Italian Code of Navigation or, if applicable, by an international convention. The classification of vehicle categories is at the discretion of the Carrier and is published on the website www.grimaldi-lines.com.
19. LUGGAGE
Only luggage containing personal effects is allowed on board. The luggage must not contain any goods intended for sale. Dangerous and harmful goods are not allowed (the list of dangerous and harmful goods includes, but is not limited to: weapons, explosives and drugs).
Passengers are requested to carry the luggage necessary for the crossing with them since the garage decks remain closed during navigation. Each passenger with cabin accommodation is entitled to bring a single suitcase on board. Passengers with armchairs or bridge passage can only carry a small carry-on baggage. Excess baggage above these limits, except those placed in or on the accompanied vehicle, must be deposited in the luggage compartment by paying the relative price.
Household items and furnishings must be registered and stowed in the garage at a fee.
The Carrier’s liability for checked baggage may not exceed the limits set by the Athens Convention of 13/12/1974 as amended by the Protocol of London of 01/11/2002 and/or the Italian Navigation Code and/or other applicable Italian and international sector legislation, and within the limits of 30 kg per person per unchecked baggage including those possibly placed in or on the accompanied vehicle or stowed in the vessel’s baggage storage area (under Article 410 of the Italian Navigation Code).
The Carrier cannot be held liable in any way for any theft, loss or damage of jewellery, money, documents, manuscripts, valuables and valuables, wherever they are stowed on board.
In the event that the Passenger realizing to have lost his personal effects while still on board the ship, the Passenger can contact directly the Reception to report the loss.
The staff in charge will undertake all the appropriate investigations in order to find the objects and return them to the Passenger.
If otherwise, the Passenger realizes he has forgotten a personal item on board the ship when already disembarked from the ship, the Passenger can file a report to the Company’s office by sending an email to customer@grimaldi.napoli.it
The report in question must contain all the details of the trip, such as date, departure time, route taken, ticket number and any number of cabin or seat used, and also provide a short description as detailed as possible of the item reported as lost ( attaching any photographic reproductions where possessed).
The Department in charge will carry out all the necessary checks and provide feedback to the Passenger as quickly as possible.
The report of the loss must be sent within one week from the date of disembarkation of the Passenger.
In no case, the Carrier can be held responsible for the loss nor will it be required to pay any compensation in case of failure to find it.
Likewise, the Carrier cannot be held responsible in any way for theft, loss, loss or damage of any type of object, not even those of significant value such as jewelry, documents, manuscripts, musical instruments, paintings and money.
Items found on board that are not to be claimed will be kept on board for a limited period and in any case not exceeding two months.
After this period, the lost items will be transferred to the Company’s Headquarters at the office in charge that will keep them for an additional period of six months, after which they will be disposed of.
20. CURRENCY
The currency on board is the Euro. There is no currency exchange. Cheques are not accepted.
21. CHILDREN
Children’s discounts are published on www.grimaldi-lines.com. in the offers section. The age of the child must be documented. The day of embarkation of each single journey is used as a reference.
22. PETS
Pets are considered all animals that may be regularly owned under the regulations in force in the passenger’s country.
There are specific accommodations for dogs and cats, other animals (rabbits, birds, hamsters, etc.) must travel in carriers owned by the passenger. They are not admitted in cabins (only in pet cabins), in the lounge armchairs and common areas; they are allowed on external decks, where they can safely walk along with their owners, putting leash and muzzle on them.
In addition, the passenger must provide food for the animal as the crew is in no way obliged to provide food, except for water. The passenger must personally take care of the animal and is obliged to remove any excrement, or other, it produces. The passenger is liable for the accompanied animal. Damage to the vessel, to persons or property, must be compensated on the spot. The passenger is also responsible for the vaccinations and other procedures required to travel or to disembark at the port of destination. The transport of animals other than pets is to be excluded as “accompanied” and should be treated with “custom” agreement.
Pets must be booked either directly online on the company’s website, through the Call Centre or through the branch offices that have direct access to the computerised booking system, provided vessel availability.
When transporting pets (dogs, cats, and ferrets), it is mandatory that you have the following on hand:
” for transportation between Schengen Area Countries or Schengen Countries to an Extra Schengen Country: European Passport (PET), leash and muzzle to be put on to access the common areas;
” for national routes: registration with the canine registrar (registered microchip), a health certificate issued by a veterinarian, leash, and muzzle to be put on to access the common areas.
Dogs, cats, and ferrets that are brought into the EU from Tunisia and Morocco must be identified by a clearly legible microchip or tattoo if it is affixed before 03/07/2011. The following documents must be presented upon boarding:
Health certificate according to Annex IV to Implementing Regulation (EU) No. 577/2013;
Copy of the certificate of the electronic identification data of the animal;
Copy of the certificate of the data of the vaccination against rabies. In addition to the rabies vaccination, these animals must be subjected to the so-called “antibody titration” (a special examination to be carried out at least one month after the rabies vaccination in a laboratory approved by the EU, to ensure the presence of a minimum protective level (greater than 0.5 Ul/ml)). The test result must be attached to the documents to be presented upon boarding, and the minimum protective level resulting from the tests must be stated on the animal health certificate or passport.
In any case, please note that animals transported must comply with all health documents required at the time of the trip.
For updated information on the transport of pets, please always consult the Italian Ministry of Health website and the European Union website before booking and starting your trip.
If a passenger checks in with an animal indicated on the ticket, the port agent will proceed as follows:
” check for specific on-board available space;
” collect the fee, issuing a ticket;
The Master shall enforce the rules for the transport of animals. Under no circumstances can the presence of pets in the cabin and passenger areas or inside the passenger vehicles be tolerated.
In case a passenger is found with an animal on board, not indicated on the ticket, this is to be excluded as “accompanied” and should be treated with a “custom” agreement.
Visually impaired passengers may travel with their guide dog, in accordance with the national (Law No. 376 of 25 August 1988), international and EU regulations (Article 11.5 of Regulation (EU) No. 1177/2010), at no extra cost.
The guide dog can travel in the cabin together with the passenger. The presence of the guide dog must be reported at the time of embarkation.
Where a disabled person or person with reduced mobility is accompanied by a recognised assistance dog, that dog shall be accommodated together with that person, provided that the carrier, travel agent or tour operator is notified in accordance with applicable national rules on the carriage of recognised assistance dogs on board passenger ships, where such rules exist.
Limitations and restrictions on the transport of pets are necessary for the benefit of all passengers.
23. PASSENGER CANCELLATION CONDITIONS
The cancellation of the full ticket or some items thereof (reduction in the number of passengers, cancellation of vehicle, accommodation, pets) must be notified in writing to the email address info@grimaldi.napoli.it, directly or through the intermediary from which it was purchased (e.g. travel agency).

For tickets at a special rate, cancellation does not give the right to any refund unless otherwise provided for by the conditions of applicability of the special offer.
For standard fare tickets, the cancellation of the entire ticket, or part of it, entitles you to a refund of the value of the cancelled items, subject to the following penalties:

” 10%, plus fixed dues and port dues, up to 30 calendar days before departure;
” 30%, plus fixed dues and port dues, 29 to 7 calendar days before departure;
” 50%, plus fixed dues and port dues, 6 to 2 calendar days before departure;
” 100%, plus fixed dues and port dues, from the day before and/or for no show.

Both for tickets purchased with a standard rate and for those with a special rate, any pre-purchased services (meals, shuttle bus Naples-Civitavecchia a / r) are fully refunded if the cancellation occurs within 2 days of the departure date. In case of cancellation made from the day before departure, however, there is no refund.
Requests for cancellation of a Standard fare ticket will not be accepted if it has already been subject, twice, to a change in date, time and / or line.
No reimbursement is due for failure to board due to refusal by the authorities or lack / insufficiency of the passenger or vehicle document.
It is possible to purchase the multi-risk insurance policy which, in the cases and within the limits set by the contractual conditions indicated in the Nobis Information Set (link to the Set), guarantees the reimbursement of the penalty applied for the cancellation of the trip by the passenger.
In case of cancellation of the ticket by the passenger, for any reason and at any time, the premium paid for the policy is never refunded (100% penalty).
In any case, the application of the current provisions relating to the termination of the contract due to the supervening impossibility of the service referred to in art. 88-bis of the D.L. 18/2020.

23. PASSENGER CHANGE CONDITIONS
The change of the ticket is always possible and is subject to availability; it can be requested by writing an email to info@grimaldi.napoli.it or by contacting the travel agency or other intermediary with which the ticket to be changed was issued.
It is possible to request changes regarding departure, passengers, accommodations, services etc .; the conditions vary according to the type of change to be made to the ticket.
Change of departure (time, date, line)
All tickets issued at both standard and special fares may be subject to a change by the passenger in the time, date and ports (of departure and / or arrival), but the change must be requested within 2 days of the departure date indicated on the ticket to be changed, and only with a trip already available for sale. This type of modification involves the payment of € 30 for variation costs and any fare differences, if the new trip has a higher cost than the previous one.
This type of modification can be made up to a maximum of 2 times.
Change of a product (name, accommodation, vehicle)
These types of changes can be requested up to the day of departure and also at the port ticket offices. No variation costs are applied, but any tariff adjustment must be paid (if the new product has a higher cost than the previous one). The variation is subject to availability of the requested product.
Add of a passenger (adult / child / infant), a pet, a service (meals, shuttle bus Naples-Civitavecchia-Naples)
These types of changes can be requested up to the day of departure and also at the port ticket offices. No change costs are applied, but the cost of the additional passenger, animal or service must be paid at the rate in force at the time of the change. The modification is subject to the availability of seats on board, or of the requested service. Only in the case of adding the shuttle bus service from Naples to Civitavecchia and vice versa, the actual operation must be verified before by contacting the number +39 081.496.444

The Company reserves the right to modify the conditions of cancellation and variation of tickets by the passenger on specific departures.
The Company also reserves the right to launch extraordinary promotional campaigns limited in time, which may limit or improve the aforementioned conditions. These variations are well specified in the conditions of application of the special offers.
25. CLAIMS
Any passenger who wishes to issue a claim against the Company accordingly to UE Regulation 1177/2010, may transmit it within 2 months from the date when the service has been, or should have been, provided. Within 1 month from receiving the claim, the Carrier must notify the passenger if the claim was accepted, refused or still under evaluation. The time required to definitively reply the claim may not exceed 2 months from the date when the claim was received.
Claims may be sent in italian and/or english language:
via e-mail address: customer@grimaldi.napoli.it
via certified e-mail: grimaldieuromed@legalmail.it
via ordinary mail/registered mail: Grimaldi Euromed Spa, via Marchese Campidisola 13, 80133 Napoli.
The claimant may use the form available at the claim page of the website www.grimaldi-lines.com or sending a communication containing at least:
1. Details of the user (name, surname, address) attaching copy of the identity card as well as , if any, details of a representative attaching relevant delegation;
2. Details of the journey (date, time and place of departure, destination) and of the reservation number or ticket number;
3. Description of the discrepancy between the service and the requirements described in the european or national law and with the general transport conditions.
In case of missed reply to the claim within the required time, if the claim has been submitted in a complete form and accordingly to above conditions, or if the reply has been considered unsatisfactory, the passenger can:
1. apply the out-of-court dispute resolution procedure by initiating a conciliation procedure in the Chamber of Commerce of the place of passenger residence;
2. submit a second instance complaint to the competent National Authority of the Member State of the European Union in whose territory the port of departure is located, or the port of destination if the port of departure is located in a country not belonging to the European Union , according to the procedures indicated by the competent Authority (for Italy, the Transport Regulation Authority, see https://www.autorita-trasporti.it/trasporto-via-mare-e-per-vie-navigabili-interne/ ( for other Member States, see cfr.https://ec.europa.eu/transport/sites/transport/files/themes/passengers/maritime/doc/2010_1177_national_enforcement_bodies.pdf ).
In caso di ritardo nella risposta al reclamo da parte del Vettore, qualora si trovi in Italia il porto di partenza (ovvero il porto di destinazione qualora il porto di partenza si trovi in un Paese non appartenente all’Unione europea), il passeggero avrà diritto ad un indennizzo automatico come previsto dalla misura n. 5 della delibera dell’Autorità di Regolazione dei Trasporti n. 83/2019 reperibile sul sito della Autorità, al seguente link: https://www.autorita-trasporti.it/wp-content/uploads/2019/07/All.-A-delibera-n.-83_2019.pdf
In case of delay in the response to the complaint by the Carrier, if the port of departure is in Italy (or the port of destination if the port of departure is in a country outside the European Union), the passenger will be entitled to automatic compensation as provided by measure no. 5 of the Resolution of the Transport Regulation Authority no. 83/2019 available on the Authority’s website, at the following link:

https://www.autorita-trasporti.it/wp-content/uploads/2019/07/All.-A-delibera-n.-83_2019.pdf.
26. CONTROVERSIES
All disputes arising out of the passenger transport contract will be referred to the Chamber of Commerce of the place of residence and/or domicile of the consumer and resolved in accordance with the Settlement Code adopted by the same.
The settlement attempt referred to in paragraph 1 above constitutes a condition for the legal proceedings in accordance with Article 5, paragraph 5 of Legislative Decree No. 28/2010.
DECREE 11052020, n. 38
(Directive (EU) 2017/2109 which modify Directive 98/41/EC on the registration of persons aboard passenger ships)
At the time of booking, the customer must provide the following information: surname, name, nationality, date of birth, gender, ID document number (for non-Schengen routes only), cell phone number, e-mail address. In addition, the passenger can indicate an SOS emergency phone number any/or any special needs for care and/or assistance in emergency situations. The provided data will be processed in compliance with Law No. 675 of 31 December 1996.
27. INFORMATION POLICY ON THE PROCESSING OF PERSONAL DATA
Below, Grimaldi Group S.p.A., as data controller (the “Data Controller” or the “Company”), provides its passengers with some information regarding the methods and purposes relating to the processing of their personal data, pursuant to Article 13 of EU Regulation 2016/679 (“GDPR”).
To view the complete text of the privacy policy, please consult the following link: https://www.grimaldi-lines.com/it/assistenza/informativa-privacy/.
Purpose of processing
Data processing operations concern the following:
personal data and contact details of passengers;
contact data of third parties identified as emergency contact, if required by the passenger;
data concerning the belonging to professional categories – i.e. enrolment in professional registers, law enforcement agencies – or rather, belonging to loyalty or membership programs signed with third-party companies – e.g. Trenitalia, Payback, Telepass, Poste Italiane, ACI etc. (to get discounts on the services offered by the company).
The processing may concern the following data belonging to particular categories as per Article 9 of the GDPR, if you provide this data spontaneously to take advantage of the special assistance on board:
information regarding limitation of their mobility and/or information about their disabilities;
information about particular health conditions;
information regarding particular needs with respect to any treatment that may become necessary in an emergency, due to personal health conditions.
Purpose and legal basis of the processing
Data not belonging to particular categories will be processed:
based on the execution of the contract and/or of the pre-contractual measures in place with the passengers (Article 6, paragraph 1, letter b, GDPR), and based on the need to fulfil a legal obligation to which the Data Controller is subject (Article 6, paragraph 1, letter c, GDPR), for the following purposes: management of requests for quotations; conclusion, management and execution of operations related to the maritime transport contract, including the identification of the passenger; sending logistical information about the trip (e.g. delays, departure pier, etc.); on board communications, on board supply of the products and services purchased; extraction of statistical information, in anonymous form; sending of data to shipping agencies, terminals and port authorities, judicial authorities and law enforcement agencies; contact of third parties indicated as “emergency contacts”, pursuant to Directive (EU) 2017/2109;
based on passenger consent (Article 6, paragraph 1, letter a), GDPR), for the following purposes: sending promotional and marketing communications by e-mail if consent has been given for this purpose (“generic marketing”); the sending of promotional and marketing communications by e-mail following profiling if consent has been given for this purpose (“profiled marketing”);
based on the Data Controller’s legitimate interest (Article 6, paragraph 1, letter f) for the sending of operational and/or organisational communications relating to the trip and any new organisational measures/solutions adopted by the Data Controller on board ships.
Data not belonging to particular categories will be processed:
based on reasons of significant public interest under the law of the European Union or of the Member States (Article 9, paragraph 2, letter g) and h) GDPR), to guarantee use by the passenger requesting special assistance on board and, in case of emergency, special care and/or forms of assistance due to the passenger’s state of health;
based on the consent of passengers (Article 9, paragraph 2, letter a), GDPR) to apply any special discounts that may be provided for people with disabilities and their companions.
Data processing methods and storage period
Personal data will be processed, including with the use of IT instruments, in compliance with the methods indicated in the GDPR. Normally, the data will be kept for 10 years from the end of the trip, with the exception of:
data collected to ensure the preparation and effectiveness of search and rescue operations at sea, which, according to Article 12 of Legislative Decree 38/2020, will be stored only for the time necessary and to achieve these purposes and, in any case, only until the time when the voyage of the ship in question is safely completed and the data has been declared in the single national interface; or
data collected for “general” and “profiled” marketing purposes, the data will be retained until the user unsubscribes using a link available in each e-mail communication, which will be sent at least every 12 months.
The storage times mentioned above are without prejudice to specific legal and/or regulatory obligations or the need to defend the Data Controller’s rights in court, which could require other retention terms.
Transfer and communication of data
We inform you that the data may be communicated in addition to other companies belonging to the Grimaldi Group to entities established in third countries, even outside the territory of the European Union, with the observance of suitable procedures in compliance with the GDPR and the principles established in the contractual relationships maintained by the Company.
We also inform you that the aforementioned processing of personal data may provide for access to the aforementioned data by: Public authorities pursuant to the Ministerial Memorandum of the Ministry of Infrastructure and Transport 104/2014 in compliance with Directive 98/41/EC (i.e. harbour master’s office and port authority); Ministry of Infrastructure and Transport – General Command of the Port Authority Corps; Judicial authorities and law enforcement agencies, even where such communication is reasonably deemed necessary by the Data Controller to ascertain or defend one’s right; ticket offices, terminals and shipping agencies for the organisation of boarding/disembarking activities; catering companies, for the on board supply of products and services, etc. For a complete list of the categories of subjects to whom personal data may be transmitted, please consult the information in extended form available at the link https://www.grimaldi-lines.com/it/assistenza/informativa-privacy/.
The data relating to the emergency contact reported by the passengers as well as the data relating to particular categories provided for the provision of particular care and/or assistance in the event of an emergency, will be communicated, before departure or in any case no later than 15 minutes after departure, to the commander and commissioner of the ship where the passenger is located and in any case entered by the Data Controller in the single national interface provided for in accordance with Directive (EU) 2017/2109 in order to guarantee the preparation and effectiveness of the search and rescue at sea.
The Data Subject’s Rights
We inform you that each passenger may exercise the following rights at any time:
access to personal data, requesting that it be made available in an intelligible form, as well as to the purposes on which the processing is based (pursuant to Article 15 GDPR);
to obtain the rectification (pursuant to Article 16), deletion (pursuant to Article 17), or limitation of processing (pursuant to Article 18);
to withdraw consent, without prejudice to the lawfulness of the processing carried out prior to the withdrawal;
obtain data portability (pursuant to Article 20);
object to the processing of the data (pursuant to Article 21);
file a complaint with the competent supervisory authority.
The rights referred to in letters a) to e) may be exercised by sending requests to the following e-mail address: privacy@grimaldi.napoli.it. The Data Controller has designated a Data Protection Officer, who has specialist knowledge of the data protection legislation and practices and can, therefore, fulfil the tasks referred to in Article 39 of the GDPR. In this regard, we inform you out that the Data Protection Officer appointed by the Company can be contacted at the following e-mail address: DPO@grimaldi.napoli.it.
Nature of data provision and consequences of any failure to provide the data
The communication of data not belonging to particular categories(with the exception of the data relating to the emergency contact possibly reported) is necessary for the exact execution of the Data Controller’s contractual and pre-contractual obligations and failure to indicate them will make it impossible to conclude the maritime transport contract requested by you, as well as to fulfil exactly the legal obligations and those deriving from the public interest to the protection of security in ports. The communication of data relative to the passenger’s “emergency contact” is optional; however, failure to communicate this data will not have any impact on the conclusion of the requested sea transport contract. The communication of data belonging to particular categories is optional. However, if this data is provided, the Company will be able to: better satisfy your needs and provide you with the necessary assistance; apply – in the cases and ways provided for – the special reserved discounts.
Consent
Finally, it should be noted that, without prejudice to the lawfulness of the processing based on consent before revocation, it will be possible to revoke the consent given for marketing purposes at any time, by sending a request to the e-mail address privacy@grimaldi.napoli.it, as well as using the channel indicated in the communications received or by clicking on the appropriate link in the communications received.

SUMMARY OF PROVISIONS CONCERNING THE RIGHTS OF PASSENGERS WHEN TRAVELLING BY SEA AND INLAND WATERWAY1
Regulation (EU) No 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway becomes applicable on 18 December 2012.It provides for a minimum set of rights for passengers travelling
” on passenger services where the port of embarkation is situated in a Member State,
” on passenger services operated by Union carriers from a port situated in a third country to a port situated in a Member State and
” on a cruise where the port of embarkation is situated in a Member State2.
The Regulation does however, not apply to certain categories of waterborne transport services3. Regulation (EU) No 1177/2010 does not preclude passengers from claiming damages before national courts in accordance with national law in respect of individualised damages resulting from cancellation or delay of transport services.
Right to information
All passengers travelling by sea or inland waterways have the right to adequate information throughout their travel. That right includes the right to be informed on passenger rights and contact details of the national enforcement bodies, and on the conditions of access to transport for disabled persons and persons with reduced mobility.
In the event of cancellation or delay in departure, passengers have the right to be informed of the delay or cancellation by the carrier or terminal operator no later than 30 minutes after the scheduled time of departure and of the estimated departure and arrival time as soon as that information becomes available.
Right to non-discriminatory contract conditions
All persons have the right not to be discriminated directly or indirectly based on their nationality or the place of the establishment of the carrier or ticket vendor within the Union when purchasing tickets of waterborne passenger transport services and cruises.
Right to care and assistance
In case of delay of more than 90 minutes or cancellation of a passenger service or cruise, and where reasonably possible, passengers shall be offered free of charge snacks, meals or refreshments in reasonable relation to the waiting time.
Where the delay or cancellation of a departure necessitates one or more additional nights of stay for the passenger, he or she shall be offered adequate accommodation free of charge on board or ashore by the carrier and transport to and from the port terminal to the place of accommodation. Where a carrier proves that the cancellation or delay is caused by weather conditions endangering the safe operation of the ship, he is relieved of the obligation to offer free accommodation.
The passenger is not entitled to assistance by the carrier, if he or she was informed of the cancellation or delay before the purchase of the ticket or where the cancellation or delay is caused by the fault of the passenger.
Right to re-routing and reimbursement in case of cancellation or delay of departure
In case of a delay of more than 90 minutes as compared to the scheduled time of departure or cancellation of a passenger service, passengers have a right to choose between
” re-routing to the final destination at no additional cost at the earliest opportunity under comparable conditions and
” reimbursement of the ticket price combined, where relevant, with a free of charge return service at the earliest opportunity to the first point of departure set out in the transport contract.
Right to request partial compensation of the ticket price in case of delay in arrival to the final destination
Passengers may request the compensation of 25% of the ticket price from the carrier, where the delay in arrival to the final destination exceeds
” 1 hour in case of a scheduled journey of up to 4 hours;
” 2 hours in case of a scheduled journey of more than 4 hours, but not exceeding 8 hours;
” 3 hours in case of a scheduled journey of more than 8 hours, but not exceeding 24 hours;
” 6 hours in case of a scheduled journey of more than 24 hours.
Passengers may request the compensation of 50% of the ticket price from the carrier, where the delay in arrival to the final destination exceeds
” 2 hours in case of a scheduled journey of up to 4 hours;
” 4 hours in case of a scheduled journey of more than 4 hours, but not exceeding 8 hours;
” 6 hours in case of a scheduled journey of more than 8 hours, but not exceeding 24 hours;
” 12 hours in case of a schedule journey of more than 24 hours.
The carrier is however relieved of the obligation to pay compensation to passengers in case of delay in arrival, if he proves that the delay resulted from weather conditions endangering the safe operation of the ship or from extraordinary circumstances hindering the performance of a passenger service which could not have been reasonably avoided.
Rights of disabled passengers and passengers with reduced mobility: besides the general passenger rights, disabled persons and persons with reduced mobility have the following rights when travelling by waterborne transport so as to provide them with a right to transport on an equal footing with other passengers:
(a) right to access to transport for disabled persons and persons with reduced mobility without any discrimination
Carriers, travel agents and tour operators may not refuse to accept a reservation, to provide a ticket or to embark persons on the grounds of their disability or reduced mobility.
Where it is not possible to carry a disabled person or a person with reduced mobility on board a ship for safety reasons or due to the impossibility of embarkation resulting from the design of the ship or port infrastructure and equipment, carriers, travel agents and tour operators have to make all reasonable efforts to propose the person concerned an acceptable alternative transport. Disabled persons and persons with reduced mobility who hold a reservation, who have notified the carrier of their specific needs but are still denied boarding may choose between reimbursement and re-routing, the latter being conditional on the fulfilment of safety requirements.
Carriers, travel agents or tour operators may not ask disabled persons or persons with reduced mobility to pay a higher cost for reservations or tickets. Tickets and reservations shall be offered to the disabled persons or persons with reduced mobility under the same conditions as to other passengers.
The carriers and terminal operators shall have in place non-discriminatory access conditions for the transport of disabled persons, persons with reduced mobility and accompanying persons.
(b) right to special assistance
Disabled persons and persons with reduced mobility have the right to free of charge assistance by carriers and terminal operators in ports and on board ships, including with embarkation and disembarkation.
Disabled persons and persons with reduced mobility have to notify the carrier at the time of reservation or advance purchase of the ticket of their specific needs regarding accommodation, seating, required services or their need to bring medical equipment. For any other assistance the disabled persons and persons with reduced mobility need to notify the carrier or terminal operator at least 48 hours in advance and have to present themselves at an agreed time ahead of the published embarkation time at a designated point.
(c) right to compensation for loss of or damage to mobility equipment
Where a carrier or terminal operator has caused loss or damaged of mobility equipment or other specific equipment used by a disabled person or a person with reduced mobility due to his neglect or fault, he has to pay the disabled person or the person with reduced mobility a compensation corresponding to the replacement value of the equipment concerned or, where it is possible to repair that equipment, the costs relating to repairs.
Right to submit complaints to the carriers and national enforcement bodies (NEBs)
Passengers may submit complaints to the carriers and terminal operators within two months from the date on which the service was performed or when it should have been performed.
The carrier or terminal operator has to have a complaint handling system in place. Within that framework he has to notify the passenger within 1 month of receipt of the complaint whether he considers the complaint to be substantiated, rejected or still considered. The carrier or terminal operator has to provide the passenger with a final reply within 2 months of receipt of the complaint.
Passengers may submit complaints about alleged infringements of Regulation (EU) No1177/2010 to national enforcement bodies.
Enforcement of passenger rights by NEBs and comparable mechanisms
Within Member States the designated national enforcement bodies shall enforce the rights and obligations set out in Regulation (EU) No 1177/2010 as regards passenger services and cruises from ports situated on the territory of that Member State and passenger services from a third country to such ports.
Where a Member State has decided to exempt passenger transport services covered by public service contracts or integrated services from the scope of application of the Regulation, it will need to ensure that a comparable mechanism of enforcement of passenger rights has been put in place.
The entity responsible of the application of the EU Regulation 1177/2010 is the ART (Authority of Transport regulation), with headquarters in Via Nizza, 230-10126 Torino
1 Summary drafted in accordance with Article 23(2) of Regulation (EU) No 1177/2010. This summary has no legal value.
2 Cruise passengers have no right to re-routing and reimbursement in case of cancelled or delayed departures and no right to compensation of the ticket price in case of delay in arrival.
3 Ships certified to carry up to 12 passengers, ships which have a crew responsible for the operation of the ship composed of not more than three persons, passenger services of less than 500 metres one way, excursion and sightseeing tours other than cruises and ships not propelled by mechanical means as well as original and individual replicas of historical passenger ships designed before 1965, built predominantly with the original materials certified to carry up to 36 passengers, are excluded.
In addition, Member States may decide not to apply the Regulation provided that the rights of passengers are adequately ensured under national law to seagoing ships of less than 300 gross tons operated in domestic transport until 17 December 2014 and for an indefinite period of time to passenger services covered by public service obligations, public service contracts or integrated services.

Information on personal data protection

INFORMATION POLICY ON THE PROCESSING OF PERSONAL DATA

With the entry into force of EU Regulation 2016/679, “concerning the protection of individuals and personal data processing, as well as the free circulation of such data and repealing Directive 95/46/EC” (hereinafter “Regulation” or “GDPR”), Grimaldi Group S.p.A Companies, as Data Controller, is required to provide some information regarding the methods and purposes related to the processing of personal data.

The table below provides a brief summary of the information reported on the next page.
Data Controller Grimaldi Group S.p.A. (Hereinafter “Data Controller” or “Company”)
Purpose 1. Conclusion, management and execution of the maritime transport contract, including the identification of passengers

2. Offer of special assistance on board to passengers

3. Preparation of special care and assistance that may be needed in an emergency, if requested by the passenger

4. Emergency contact number possibly provided by the passenger in case of particular needs and/or emergencies relating to the passenger

5. Passenger contact number where to provide information relating to the Data Controller’s operational organisation (even if not relating to the trip purchased by the data subject) and/or relating to services already used by the data subject

6. Application of discounts to passengers with disabilities and their caregivers

7. Advertising and marketing

8. Profiling
Legal Basis Based on the purpose, respectively:

1. Fulfilment of the Data Controller’s legal obligations and execution of contract or pre-contractual measures in place with the data subject

2. Reasons of overriding public interest on the basis of Union law or the law of Member States and/or purposes of providing health care on board (Article 9, paragraph 2, letter g) and h), GDPR)

3. Reasons of overriding public interest on the basis of Union law or the law of Member States and/or purposes of providing health care on board (Article 9, paragraph 2, letter g) and h), GDPR)

4. Fulfilment of a legal obligation to which the Data Controller is subject

5. The Data Controller’s legitimate interest

6. The data subject’s consent

7. Consent of the data subject

8. Consent of the data subject
Data transfer Possible, with adequate guarantees for the protection of the data subject’s rights
The Data Subjects Rights a. access to personal data;

b. obtain data correction or deletion or processing limitation;

c. object to the processing of the data;

d. obtain data portability;

e. file a complaint with the competent supervisory authority (e.g. Privacy Guarantor).

The rights referred to in letters a) to d) can be exercised by contacting the following address privacy@grimaldi.napoli.it.

The Data Controller has designated a Data Protection Officer, who has specialist knowledge of the data protection legislation and practices and can, therefore, fulfil the tasks referred to in Article 39 of the GDPR.

Processing purpose

Pursuant to Article 13 of the GDPR, we inform you that your personal data, identification data (i.e. name, surname, nationality, gender, address, social security number, VAT number, e-mail, telephone number) and possible belonging to particular categories (i.e. data related to health), provided by you to this company during the stipulation of the maritime transport contract will be processed in compliance with the aforementioned law and confidentiality obligations. Personal data relating to a third party that you may have indicated and identified as an emergency contact may also be processed.

Data processing operations concern the following:

personal data and contact details of passengers;
contact data of third parties identified as emergency contact, if required by the passenger;
data concerning the belonging to professional categories – i.e. enrolment in professional registers, law enforcement agencies – or rather, belonging to loyalty or membership programs signed with third-party companies – e.g. Trenitalia, Payback, Telepass, Poste Italiane, ACI etc. (to get discounts on the services offered by the company).

However, we inform you that the processing may concern the following data belonging to particular categories as per Article 9 of the GDPR, if you provide this data spontaneously to take advantage of the special assistance on board:

information regarding the limitation of your mobility;
Information regarding your disabilities;
information about your particular health conditions;
any data you may have provided regarding your particular needs with respect to any treatment that may become necessary in an emergency, due to your health conditions.

Data processing purposes (Article 6 of the GDPR)

Non-specific data will be processed for the following purposes:

management of requests for a quote;
conclusion, management and execution of operations related to the maritime transport contract, including your identification;
sending of logistical information on the trip (e.g. delays, departure pier, etc.);
Communications on board the ship;
Provision on board of products and services purchased;
Extraction of anonymous statistical information;
Transmission of data to maritime agencies, terminals and port authorities, judicial authorities and law enforcement agencies;
contact of third parties indicated as “emergency contacts”, pursuant to EU Directive 2017/2109;
Sending of communications via e-mail, for promotional and marketing purposes, if you have given your consent for this purpose (“generic marketing”);
Sending of communications via e-mail, for promotional and marketing purposes, resulting from profiling, if you have given your consent for this purpose (“profiled marketing”);
sending information relating to the Data Controller’s operational organisation (even if not relating to the trip purchased by the data subject) and/or relating to services already used by the data subject.

In relation to point 10, we inform you that Article 4 of the GDPR defines profiling as “any form of automated processing of personal data consisting in the use of such personal information to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects of personal preferences, interests, behaviour, sensitivity to commercial offers , the location or movement of that physical person”. Therefore, the same can be considered a personal data processing activity which consists in subdividing the customers into homogeneous groups according to their conduct.

As part of the Company’s activities, therefore, where you give your consent, your Personal Data may be processed to trace a “history” of your business relationship with Grimaldi Group S.p.A. (for example, the different “touch points” with the Company, the methods of interaction you use, your preferences and purchase frequency may be taken into account). This activity aims to develop your profile to customize the offer of services and any specific services you requested.

We inform you that, should you contact our contact centre, the calls can be listened to for quality monitoring using the making of the voice (morphing).

Data belonging to particular categories will be processed for the following purposes:

guarantee the use of special assistance on board to the passenger who requests it;
in case of emergency, guarantee the special care and/or forms of assistance due to the passenger’s health conditions to the passenger who requests it;
apply the special discounts possibly provided for disabled people and their caregivers, if the passenger has given his or her consent for this purpose.

Processing methods (Article 5 of the GDPR)

Your personal data will be processed also with the aid of IT tools and in compliance with the procedures indicated by the GDPR, which provides, inter alia, that the data be:

processed according to the principles of lawfulness, transparency and correctness;
collected and recorded for specific, explicit and legitimate purposes (“purpose limitation”);
adequate, relevant, and not exceeding processing formalities (“data minimization”);
accurate and updated (“accuracy”);
retained for a period no longer than it takes to achieve the purposes for which they are processed (“storage limitation”);
processed using tools that guarantee security and confidentiality, including protection against unauthorised or unlawful processing and loss, destruction or accidental damage (“integrity and confidentiality”).

Personal data is stored according to the following table, unless specific legal and/or regulatory obligations or the need to defend the Data Controller’s rights in court require other retention terms:
Data Storage time Storage purposes
Name

Surname

Gender

Nationality

Tax Code

Date of Birth

Place of Birth

Nationality

Identity card details

Address of Residence

Data relating to particular categories to take advantage of particular assistance on board during navigation

Licence plate

Telephone number

E-mail address
10 years from the end of the voyage For the purposes of managing the obligations resulting from the execution of the contract (e.g.: sending tax documentation, etc.), to fulfil the legal obligations to which the Data Controller is subject (including the obligations to keep accounting records), to protect the legitimate interests of the Data Controller and to resist in the event of any disputes raised by passengers
Particular data relating to the passenger’s specific care and/or emergency in case of emergency situations

Contacts of third parties indicated by the passenger as “emergency contacts”
According to Article 12 of Legislative Decree 38/2020, only for the time necessary for the purposes referred to in this statement and, in any case, only until the time when the voyage of the ship in question is safely completed and the data has been declared in the single national interface Ensure the preparation and effectiveness of search and rescue operations at sea
Name

Surname

Date of birth

City/Province

E-mail address
For marketing purposes, the data will be retained until the user unsubscribes using a link available in each e-mail communication, which will be sent at least every 12 months General marketing activities and profiled marketing activities

Legal basis

The legal basis of the processing listed above in paragraph 2, numbers 1 to 7, is identified in the need to implement a contract or pre-contractual measures (Article 6, paragraph 1, letter b, GDPR), as well as the need to comply with a legal obligation to which the data controller is subjected (Article 6, paragraph 1, letter c, GDPR).

The legal basis of the processing listed above in paragraph 2, number 8, is the need to fulfil a legal obligation to which the data controller is subject (Article 6, paragraph 1, letter c), GDPR).

The legal basis of the processing listed above in paragraph 2, numbers 9 and 10, is the passenger’s consent (Article 6, paragraph 1, letter a), GDPR).

The legal basis of the processing listed above in paragraph 2, number 11, is the Data Controller’s legitimate interest (Article 6, paragraph 1, letter f), GDPR) .You will have the right to object, at any time and without any cost, to this processing by using the methods indicated by the Data Controller at the bottom of each communication sent and/or in the manner indicated from time to time by the Data Controller.

The legal basis of the processing listed above in paragraph 2, numbers 12 and 13, is the existence of significant public interest based on the law of the European Union or of the Member States, which must be proportionate to the purpose pursued, respect the right to data protection and provide for appropriate and specific measures to protect the fundamental rights and interests of the data subject, as well as for providing health care on board (Article 9, paragraph 2, letter g) and h) GDPR).

The legal basis of the processing listed above in paragraph 2, numbers 14, is the passenger’s consent (Article 9, paragraph 2, letter a), GDPR).

Data transfer

We inform you that your data may be communicated in addition to other companies belonging to the Grimaldi Group to entities established in third countries, even outside the territory of the European Union, with the observance of suitable procedures.

With reference to the countries within the EU, your data may be communicated to port authorities, judicial authorities and law enforcement agencies, shipping agencies and terminals in Spain, Greece, Germany, Belgium, Ireland, Portugal, Cyprus, Sweden and Denmark.

As for non-EU countries, data may be transferred to the aforementioned recipients operating in Great Britain, Tunisia, Morocco, Turkey, Israel, Brazil, Uruguay, Argentina, Senegal, Benin, Nigeria, Ghana, Ivory Coast, USA and Canada.

In particular, the communication of your data to the maritime agencies is foreseen since the same represents the shipowner in transmitting the data to the Authorities.

With reference to the terminal, however, there is an obligation for which the same will have to perform special checks on people and things intended to be embarked or disembarked. This results in an obligation for the shipowner to communicate in advance the data of passengers at the terminal, which in compliance with the security will be required to communicate the data received to the competent authorities (e.g. Port Authority, Border Police, Guardia di Finanza and Customs ).

Moreover, Grimaldi Group S.p.A. can directly communicate passenger data to the authorities mentioned above.

With reference to the transfers that may take place in countries such as Israel, Uruguay, Argentina, USA and Canada, the European Commission expressed its legitimacy by transferring it with appropriate adequacy decisions pursuant to Article 25 paragraph 6 of Directive 95/46/EC.

In other countries, however, where imposed by the GDPR, the transfer of data will be regulated in accordance with the principles established by the Regulation in the contractual relations maintained by the Company.

Disclosing your data

Furthermore, we inform you that the processing of personal and sensitive data inherent, connected and/or instrumental to the maritime transport contract may involve access to the data above by the following:

Public authorities pursuant to the Circular Letter of the Ministry of Infrastructures and Transport 104/2014 in compliance with Directive 98/41/EC (i.e. The Harbour Office and the Port Authorities);
Ministry of Infrastructure and Transport – General Command of the Port Authority Corps;
Judicial authorities and law enforcement agencies, even where such communication is reasonably deemed necessary by the Data Controller to ascertain or defend its rights;
Ticket offices, terminals and maritime agencies for the organization of boarding/disembarking;
Catering companies for the supply of products and services on board;
External companies that deal with the organization of events on board;
Company with which you have subscribed to loyalty or membership programs – e.g. Trenitalia, Payback, Telepass, Poste Italiane, ACI, etc. – that, by virtue of an agreement with Grimaldi Group SpA, guarantees you access to discounts on the services offered by the company;
Legal firms, should disputes arise;
Insurance companies both when booking tickets and at the time of the claim;
Experts dealing with complaints;
Companies, also belonging to the Grimaldi Group, suppliers of other services essential to the provision of maritime transport or the carrying out of marketing activities, also subject to your explicit consent, such as hosting sites and web systems, e-mail services, marketing, sponsorship of sweepstakes and other promotions, audit services, data analysis, market research and satisfaction surveys.

The need to communicate passenger data to the authorities referred to in point n. 1 derives from the obligation to count and register the persons on board the passenger ships, as provided for by the Circular Letter of the Ministry of Infrastructures and Transport 104/2014.

The data relating to the emergency contact reported by the passengers as well as the data relating to particular categories provided for the provision of particular care and/or assistance in the event of an emergency, will be communicated, before departure or in any case no later than 15 minutes after departure, to the commander and commissioner of the ship where the passenger is located and in any case entered by the Data Controller in the single national interface provided for in accordance with Directive (EU) 2017/2109 in order to guarantee the preparation and effectiveness of the search and rescue at sea.

It may be necessary for the Company to disclose your personal data based on laws, legal proceedings, disputes and/or requests by public or governmental authorities within or outside your country of residence, national security purposes and other matters of public importance. When legally possible, we will inform you prior to the disclosure.

We may also disclose your personal data if we establish in good faith that it is reasonably necessary to assert and protect our rights and activate available remedies.

The data subject’s rights (Articles 15 – 21 of the GDPR)

Lastly, we inform you that the data subject may exercise the following rights at any time:

have access to one’s personal data, requesting that it be made available in an intelligible form, as well as to the purposes on which the processing is based (pursuant to Article 15);
to obtain the rectification (pursuant to Article 16), deletion (pursuant to Article 17), or limitation of processing (pursuant to Article 18);
to withdraw consent, without prejudice to the lawfulness of the processing carried out prior to the withdrawal;
obtain data portability (pursuant to Article 20);
object to the processing of the data (pursuant to Article 21);
file a complaint with the competent supervisory authority.

The rights referred to in letters a) to d) can be exercised by sending requests to the following e-mail address privacy@grimaldi.napoli.it.

In this regard, we also point out that the Data Protection Officer appointed by the Company can be contacted at the following e-mail address: DPO@grimaldi.napoli.it

Nature of data provision and consequences of any failure to provide the data

The communication of data not belonging to particular categories(with the exception of the data relating to the emergency contact possibly reported) is necessary for the exact execution of our contractual and pre-contractual obligations and failure to indicate them will make it impossible to conclude the maritime transport contract requested by you, as well as to fulfil exactly the legal obligations and those deriving from the public interest to the protection of security in ports.

The communication of data relative to the passenger’s “emergency contact” is optional; however, failure to communicate this data will not have any impact on the conclusion of the requested sea transport contract.

The communication of data belonging to particular categories is optional. However, if this data is provided, the Company will be able to: better satisfy your needs and provide you with the necessary assistance; apply – in the cases and ways provided for – the special reserved discounts.

Consent

Your personal data may be processed for the purposes indicated in paragraph 2, numbers 9 and 10 only if you have provided explicit consent according to Articles 7 of the GDPR.

In this regard, we point out that, without prejudice to the lawfulness of the processing based on consent before the revocation, you will be able to revoke the consent given at any time by sending a request to the following e-mail address privacy@grimaldi.napoli.it, as well as using the channel that will be indicated in the communications you will receive or by clicking on the appropriate link in the emails that will be sent to you.

Changes to this document

The Data Controller reserves the right to update the content of this privacy policy regarding the processing of personal data of its passengers in accordance with the applicable national legislation on the protection of personal data. The data subjects will be informed of the updating of this privacy policy in the manner defined by the Data Controller.

In compliance with the applicable legislation and in particular pursuant to European Regulation no. 1177/2010 and of the European Regulation no. 392/2009, the Company ensures compensation for damage deriving from the loss or damage of mobility equipment or other specific equipment, used by people with disabilities or Persons with Reduced Mobility (PRM), if the harmful event is attributable to fault or negligence of the Carrier.
In order to be able to request compensation for damages, passengers can send a written request to the Company via email at customer@grimaldi.napoli.it or by registered mail, fax and certified e-mail, possibly using the ” specific complaint form on the Company’s institutional website.
In case of need, the Company will make every effort to quickly provide adequate temporary replacement of the equipment.

Any passenger who wishes to issue a claim against the Company accordingly to UE Regulation 1177/2010, may transmit it within 2 months from the date when the service has been, or should have been, provided. Within 1 month from receiving the claim, the Carrier must notify the passenger if the claim was accepted, refused or still under evaluation. The time required to definitively reply the claim may not exceed 2 months from the date when the claim was received.
Claims may be sent in italian and/or english language:
via e-mail address: customer@grimaldi.napoli.it
via certified e-mail: grimaldieuromed@legalmail.it
via ordinary mail/registered mail: Grimaldi Euromed Spa, via Marchese Campidisola 13, 80133 Napoli.
The claimant may use the form available at this link or sending a communication containing at least:
1. Details of the user (name, surname, address) attaching copy of the identity card as well as , if any, details of a representative attaching relevant delegation;
2. Details of the journey (date, time and place of departure, destination) and of the reservation number or ticket number;
3. Description of the discrepancy between the service and the requirements described in the european or national law and with the general transport conditions.
In case of missed reply to the claim within the required time, if the claim has been submitted in a complete form and accordingly to above conditions, or if the reply has been considered unsatisfactory, the passenger can:
1. apply the out-of-court dispute resolution procedure by initiating a conciliation procedure in the Chamber of Commerce of the place of passenger residence;
2. submit a second instance complaint to the competent National Authority of the Member State of the European Union in whose territory the port of departure is located, or the port of destination if the port of departure is located in a country not belonging to the European Union , according to the procedures indicated by the competent Authority (for Italy, the Transport Regulation Authority, see
https://www.autorita-trasporti.it/trasporto-via-mare-e-per-vie-navigabili-interne/ ; for other Member States, see https://ec.europa.eu/transport/sites/transport/files/themes/passengers/maritime/doc/2010_1177_national_enforcement_bodies.pdf ).

In case of delay in the response to the complaint by the Carrier, if the port of departure is in Italy (or the port of destination if the port of departure is in a country outside the European Union), the passenger will be entitled to automatic compensation as provided by measure no. 5 of the Resolution of the Transport Regulation Authority no. 83/2019 available on the Authority’s website, at the following link: https://www.autorita-trasporti.it/wp-content/uploads/2019/07/All.-A-delibera-n.-83_2019.pdf

Lost & Found: what to do in case of items lost or forgotten on board
In the event that the Passenger realizing to have lost his personal effects while still on board the ship, the Passenger can contact directly the Reception to report the loss.
The staff in charge will undertake all the appropriate investigations in order to find the objects and return them to the Passenger.
If otherwise, the Passenger realizes he has forgotten a personal item on board the ship when already disembarked from the ship, the Passenger can file a report to the Company’s office by sending an email to customer@grimaldi.napoli.it.
The report in question must contain all the details of the trip, such as date, departure time, route taken, ticket number and any number of cabin or seat used, and also provide a short description as detailed as possible of the item reported as lost ( attaching any photographic reproductions where possessed).
The Department in charge will carry out all the necessary checks and provide feedback to the Passenger as quickly as possible.
The report of the loss must be sent within one week from the date of disembarkation of the Passenger.
In no case, the Carrier can be held responsible for the loss nor will it be required to pay any compensation in case of failure to find it.
Likewise, the Carrier cannot be held responsible in any way for theft, loss, loss or damage of any type of object, not even those of significant value such as jewelry, documents, manuscripts, musical instruments, paintings and money.
Items found on board that are not to be claimed will be kept on board for a limited period and in any case not exceeding two months.
After this period, the lost items will be transferred to the Company’s Headquarters at the office in charge that will keep them for an additional period of six months, after which they will be disposed of.

L’assicurazione multirischio offre una copertura assicurativa ampia che ricomprende le seguenti garanzie:
” Rimborso in caso di penale per annullamento del viaggio (per casi diversi rispetto a quelli previsti dall’art. 88bis DL 18/2020)*;
” Rimborso integrativo – entro i rispettivi massimali – in caso di danneggiamento/furto/smarrimento del bagaglio durante la traversata;
” Rimborso o pagamento di indennità – entro i rispettivi massimali – in caso di: infortuni, spese mediche, ricovero a seguito di infezione da Covid-19 e successiva convalescenza, interruzione del viaggio a seguito di quarantena o isolamento;
” Assistenza alla persona, al veicolo, all’abitazione e assistenza domiciliare per i familiari che rimangono a casa.
Per una descrizione dettagliata delle singole garanzie e dei relativi limiti di operatività si rinvia alle condizioni dell’assicurazione presenti nel Set informativo.
Il premio lordo per ciascun Assicurato è pari a € 3,80 a tratta.
Per le prenotazioni di un biglietto di 4 passeggeri paganti composto da 2 adulti + 2 bambini di età fino a 12 anni (non compiuti) è prevista l’applicazione di un premio Lordo forfettario pari ad € 11,40 a tratta.
La polizza può essere acquistata al momento della prenotazione del biglietto, o successivamente fino a 30 giorni prima della partenza (in quest’ultimo caso contattando direttamente il call center Grimaldi Lines al numero 081.496.444 o alla mail info@grimaldi.napoli.it)
*Nel contesto dell’epidemia Covid-19 i passeggeri che siano costretti ad annullare il viaggio a causa di infezione da Covid-19 o restrizioni alla circolazione imposte dalla normativa vigente al momento della partenza hanno diritto, indipendentemente dall’acquisto della polizza assicurativa, all’emissione di un voucher da parte del vettore di importo pari al valore del biglietto. La copertura assicurativa vale per casi di annullamento diversi, ampliando la tutela del passeggero.

When purchasing a Grimaldi Lines ticket, the customer can choose between two different types of rates, which vary according to cost-effectiveness and flexibility: the standard rate and the special rate.

Standard Fare: full price that does not include the application of special timed promotions, but only the reduction for children, the senior offer, resident rates and partnership discounts. The fare is flexible as it allows, in addition to the variation, also the cancellation of the ticket by the passenger, with variable reimbursement as per the conditions in force, described therein (link alla pagina di cancellazione e variazione)

Special Fare: reduced price from the application of special timed promotions, active at the time of booking and valid for the type of trip and services selected, as well as offers valid all year round, resident rates and partnership discounts. The fare is the lowest available and for this reason less flexible than the standard: it allows the passenger to change the ticket under the current conditions described therein
(link alla pagina di cancellazione e variazione), but generally it does not provide for any refund for the cancellation of the ticket by the passenger, unless otherwise specified by the conditions of application of the special promotions. Special fare tickets may be subject to availability, where clearly specified.

Resident Rate: these are prices dedicated to residents / natives in Sardinia. By residents we mean EU or non-EU citizens residing in a municipality of the Sardinia Region as well as employees born in Sardinia and non-resident there and their dependent family members with suitable valid documentation presented at the booking or purchase and access to the naval unit. For more details on the rate, see the Sardinians Doc page.

Furthermore, Grimaldi Lines applies the following Dues:
– Fixed dues: € 15 per passenger and route for all departures from 01/06/2021 to 30/09/2021
– Port dues: vary per passenger / vehicle and route, for all departures from 01/05/2021 to 31/05/2021 and from 01/10/2021 to 31/12/2021

You can find all the faqs at the following link: https://www.grimaldi-lines.com/en/faqs-frequently-asked-questions/

STATUS OF DEPARTURES AND DOCUMENTS TO TRAVEL

update 21/04/2021

Grimaldi Lines requires boarding prior to the withdrawal of the following self-certification form completed in CAPITAL CAPITAL in all its parts. Customers who arrive at the port with the forms already filled in (passenger access) access quick check-in. Those who do not have it will have to go to the ticket office to collect it, losing their place in the queue.
Since the regulatory provisions change abruptly, it will be the responsibility of each passenger to check the national and regional restrictions in force before each journey – both outward and return journeys.
Information on changing and canceling tickets is available on the dedicated page.
To resolve any other doubts consult the FAQ section (answers to frequently asked questions)
For more information, please write to info@grimaldi.napoli.it

SARDINIA
TRAVELS TO SARDINIA
” Livorno – Olbia
” Civitavecchia – Olbia (seasonal)
” Civitavecchia – Porto Torres
” Salerno – Cagliari
” Palermo – Cagliari
Since the regulatory provisions change suddenly, it will be the responsibility of each passenger to check the national and regional restrictions in force before each journey – both outward and return journeys.
For more information on the measures adopted by the Government until April 30th, please consult this page http://www.governo.it/it/articolo/comunicato-stampa-del-consiglio-dei-ministri-n-10/16525

e
If the region of departure or arrival is orange or red, the movements are subject to a self-certification model
All passengers travelling to Sardinia are required to register in the “New Coronavirus” section on the home page of the institutional website of the Sardinia Region (www.regione.sardegna.it) or through the “Sardegna Sicura” application, downloadable from the app-stores for iOS and Android.
Each passenger must show a copy of the registration receipt upon boarding, which must be verified by the Company.
Through the platform, arriving passengers can confirm the vaccination done (inoculation of both doses) and / or undergo molecular diagnostic examination of the rhino-pharyngeal swab for covid-19 and / or undergo the examination of the antigenic swab, with negative results performed no later than 48 hours from departure.
Passengers who have not been vaccinated or who have not undergone the swab before arriving in Sardinia, must alternatively:
1. go to the dedicated areas in ports and airports, in order to undergo the rapid antigenic swab. In the event of a negative antigenic swab, the passenger can go home, with the recommendation to keep personal protective equipment, avoid contact with other people and undergo an antigenic swab again, by their doctor, on the fifth day following that of the first swab. In the event of a positive outcome, the subject must follow the ordinary procedures provided by current legislation for positive Covid-19 cases;
2. go, within 48 hours of entering the region, to an authorized facility (public or accredited private) and undergo the molecular swab, at their own expense; the facility must notify it to the territorially competent health authority;
3. obligatorily put themselves in fiduciary isolation at their home, for the following ten days from the entrance into Sardinia, with the responsibility of informing their doctor, paediatrician or, for non-residents, the Territorial healthcare company in charge, through the toll-free number.
” Barcellona – Porto Torres
All passengers travelling to Sardinia (Barcelona – Porto Torres) are required to register in the “New Coronavirus” section on the home page of the institutional website of the Sardinia Region (www.regione.sardegna.it) or through the “Sardegna Sicura” application, downloadable from the app-stores for iOS and Android.
Each passenger must show a copy of the registration receipt upon boarding, which must be verified by the Company.
TRAVELS FROM SARDINIA
” Porto Torres – Civitavecchia
” Olbia – Livorno
” Olbia – Civitavecchia (seasonal)
” Cagliari – Salerno
” Cagliari – Palermo
For more information on the measures adopted by the Government up to April, 30th please see http://www.governo.it/it/articolo/comunicato-stampa-del-consiglio-dei-ministri-n-10/16525
If the region of departure or arrival is orange or red, the movements are subject to a self-certification model.

How to cancel your ticket

The cancellation of the full ticket or some items thereof (reduction in the number of passengers, cancellation of vehicle, accommodation, pets) must be notified in writing to the email address info@grimaldi.napoli.it, directly or through the intermediary from which it was purchased (e.g. travel agency).

For tickets at a special rate, cancellation does not give the right to any refund unless otherwise provided for by the conditions of applicability of the special offer.
For standard fare tickets, the cancellation of the entire ticket, or part of it, entitles you to a refund of the value of the cancelled items, subject to the following penalties:

” 10%, plus fixed dues and port dues, up to 30 calendar days before departure;
” 30%, plus fixed dues and port dues, 29 to 7 calendar days before departure;
” 50%, plus fixed dues and port dues, 6 to 2 calendar days before departure;
” 100%, plus fixed dues and port dues, from the day before and/or for no show.

Both for tickets purchased with a standard rate and for those with a special rate, any pre-purchased services (meals, shuttle bus Naples-Civitavecchia a / r) are fully refunded if the cancellation occurs within 2 days of the departure date. In case of cancellation made from the day before departure, however, there is no refund.
Requests for cancellation of a Standard fare ticket will not be accepted if it has already been subject, twice, to a change in date, time and / or line.
No reimbursement is due for failure to board due to refusal by the authorities or lack / insufficiency of the passenger or vehicle document.
It is possible to purchase the multi-risk insurance policy which, in the cases and within the limits set by the contractual conditions indicated in the Nobis Information Set (link to the Set), guarantees the reimbursement of the penalty applied for the cancellation of the trip by the passenger.
In case of cancellation of the ticket by the passenger, for any reason and at any time, the premium paid for the policy is never refunded (100% penalty).
In any case, the application of the current provisions relating to the termination of the contract due to the supervening impossibility of the service referred to in art. 88-bis of the D.L. 18/2020.

Coronavirus Emergency Ticket Cancellation

In the event that a passenger is forced to cancel the trip due to travel restrictions imposed by the authorities, or other reasons indicated in art. 88-bis of the D.L. 18/2020, the Company will issue a voucher (called a covid voucher to distinguish it from any other travel vouchers) for the total value of the canceled ticket and for a duration of 18 months.
The covid voucher can be used to issue a new ticket on any Grimaldi Lines maritime connection. If the new ticket has a higher value than the previous one, the customer will pay the fare difference.
After 18 months of issue, for unused vouchers, a refund of the amount paid is paid within fourteen days of expiry. The same refund can be requested by the passenger after 12 months of issue and is paid within fourteen days of the request. The request must be sent to info@grimaldi.napoli.it for customers who purchased the original ticket directly with the Company, or by contacting their travel agency.

On the next departures page (link a pagina partenze covid) we publish the government regulations for individual destinations, but we remind you that it is the passenger’s responsibility to check for any updates on the official websites, among which we suggest for the national routes https://www.governo.it and for the international ones https://www.viaggiaresicuri.it

How to change your ticket
The change of the ticket is always possible and is subject to availability; it can be requested by writing an email to info@grimaldi.napoli.it or by contacting the travel agency or other intermediary with which the ticket to be changed was issued.
It is possible to request changes regarding departure, passengers, accommodations, services etc .; the conditions vary according to the type of change to be made to the ticket.
Change of departure (time, date, line)
All tickets issued at both standard and special fares may be subject to a change by the passenger in the time, date and ports (of departure and / or arrival), but the change must be requested within 2 days of the departure date indicated on the ticket to be changed, and only with a trip already available for sale. This type of modification involves the payment of € 30 for variation costs and any fare differences, if the new trip has a higher cost than the previous one.
This type of modification can be made up to a maximum of 2 times.
Change of a product (name, accommodation, vehicle)
These types of changes can be requested up to the day of departure and also at the port ticket offices. No variation costs are applied, but any tariff adjustment must be paid (if the new product has a higher cost than the previous one). The variation is subject to availability of the requested product.
Add of a passenger (adult / child / infant), a pet, a service (meals, shuttle bus Naples-Civitavecchia-Naples)
These types of changes can be requested up to the day of departure and also at the port ticket offices. No change costs are applied, but the cost of the additional passenger, animal or service must be paid at the rate in force at the time of the change. The modification is subject to the availability of seats on board, or of the requested service. Only in the case of adding the shuttle bus service from Naples to Civitavecchia and vice versa, the actual operation must be verified before by contacting the number +39 081.496.444

The Company reserves the right to modify the conditions of cancellation and variation of tickets by the passenger on specific departures.
The Company also reserves the right to launch extraordinary promotional campaigns limited in time, which may limit or improve the aforementioned conditions. These variations are well specified in the conditions of application of the special offers.

SARDINIANS DOC https://www.grimaldi-lines.com/en/offers/residents-in-sardinia/
SENIOR OFFER https://www.grimaldi-lines.com/en/offers/senior-offer/
CHILDREN REDUCTION https://www.grimaldi-lines.com/en/offers/children-discount/
PACKAGES SHIP + HOTEL WITH GRIMALDI LINES TOUR OPERATOR https://www.grimaldi-lines.com/en/special-initiatives/tour-operator-packages/

GRIMALDI ACCESSIBLE TOURISM is a project that was launched in June 2018 thanks to the partnership with the Bed&Care start up., and the new-born B&CTravel specialized tour operator.
The project comes to life with the launch of Your Disability Manager online and telephone assistance services combined with the maritime passage ticket and with the advice that B&CTravel, with the patronage of Anglat, will provide Grimaldi on-board and land personnel to offer PMR and other special-needs passengers the best reception and the most appropriate level of service.
Step by step, we want to become an excellence in Accessible Tourism and so, we will gladly welcome suggestions and comments from our customers, which can make us improve and achieve the goal at best. We believe that everyone has the right to take a holiday, so we will do everything so that our passengers have a holiday filled with maximum tranquillity.

With a view to accessible tourism, that is attentive to everyone’s needs, it is of fundamental importance that the quality of the offer is very high. When we speak of everyone’s needs, we mean children, the elderly, mothers pushing strollers, people with disabilities who move slowly, who do not see, or do not hear, who have food allergies or difficulties. So millions of people. Being sensitive to this issue means knowing how to combine the reasons for the tourism business with the ability to respond to a demand for hospitality that requires quality of welcome, dialogue, technical knowledge.

Grimaldi Lines promotes Your Disability Manager, a telephone assistance service designed to help tourists with special needs find answers to their doubts and solutions to embark on the journey with greater tranquillity and comfort.
YDM, is a service managed by B & CTravel independently and its purpose is to support passengers with special needs in the optimal planning of their vacation, starting from boarding the ship to staying at the selected accommodation facility, giving each the ability to find the services you need. Your Disability Manager is an online guidance desk that allows passengers with special needs to find a single and highly specialized interlocutor in managing all the needs that may arise during the journey.

All services are subject to availability. We recommend booking the service 15 days before departure.
All services are delivered on board the ship, in port or at the destination accommodation by the partner companies of the Bed&Care network that adhere to the initiative.
HOW TO ASK FOR INFORMATION AND ACTIVATE THE SERVICES

For more information and requests for special services for Accessible Tourism:
info@bectravel.it
https://www.bectravel.it/grimaldi-turismo-accessibile/

B&CTravel is a Tour Operator specialized in accessible tourism born from the experience of the Start-Up Bed & Care.
Engaged in various projects for accessible and inclusive tourism, in particular by planning assisted stays and travels for the elderly and people with disabilities, B&CTravel offers the Your DIsability Manager service to build together with Grimaldi Lines and A.N.G.L.A.T. a project that aims at a truly inclusive and accessible tourism, in which the competence and professionalism of the companies and associations involved is put at the service of the needs of anyone who needs it.

Your Disability Manager service received the patronage of Anglat.