Grimaldi Lines
  • Search
  • emptytext
  • Book now
  • English
  • Français
  • Deutsch
  • Español
  • Italiano
  • Newsletter
  • Area for travel agency
    • Facebook
    • Twitter
    • Instagram
    • Youtube
  • DESTINATIONS
      • Sardinia
          • insenatura di olbia con mare azzurro e barcheLivorno – Olbia
          • mare di olbia con isolottoCivitavecchia – Olbia
          • mare cristallino di porto torresCivitavecchia – Porto Torres
          • mare di cagliariNaples – Cagliari
          • Palermo – Cagliari
          • Arabatx-sardegnaCivitavecchia-Arbatax
          • Cosa vedere in Sardegna. Veduta di Cagliari. Grimaldi LinesCivitavecchia-Cagliari
      • Sicily
        • fontana monumentale di palermoLivorno – Palermo
        • palazzo monumentale di palermoSalerno – Palermo
        • cattedrale di palermoCagliari – Palermo
        • Immagine in evidenza della Cattedrale di PalermoNaples – Palermo
      • Spain
        • facciata di un palazzo tipico di barcellonaCivitavecchia – Barcelona
        • sagrada familia di barcellonaPorto Torres – Barcelona
      • Balearic Islands
        • MaiorcaMallorca
        • MinorcaMenorca
        • panorama di ibizaIbiza
        • FormenteraFormentera
      • Greece
          • barca sulla riva nel mare cristallino a corfùBrindisi – Corfu
          • traghetto in navigazione verso le coste grecheBrindisi – Igoumenitsa
          • Brindisi – Patras
          • Ancona – Corfù
          • porto di igoumenitsaAncona – Igoumenitsa
      • Tunisia
          • Salerno – Tunis
          • medina_tunisiaCivitavecchia – Tunis
          • terme-antonine-cartaginePalermo – Tunis
  • Back
  • FERRY OFFERS
      • All special offers
        • Offers for Sardinia
            • Advanced Booking 2023
            • Children discount
            • Sardinians Doc
            • Senior Offer
        • Offers for Sicily
            • Advanced Booking 2023
            • Children discount
            • Senior Offer
            • Sicilians Doc
        • Offers for Greece
            • Camper & Cabin
            • Children discount
            • Discount Grimaldi & Minoan
            • Discount on return ticket Greece
            • Senior Offer
        • Offers for Spain
            • Advanced Booking 2023
            • Children discount
            • Senior Offer
            • Super Motorhome
            • Travel with Grimaldi Lines & Trasmed
        • Offers for Tunisia
            • Children discount
            • Discount on return ticket Tunisia
        • Residents/natives offers
      • Special initiatives
        • Events on board
        • Weekend on board
        • Group Travels
        • Intermodality courses
        • Freighter Cruises
        • Tour Operator packages
  • Back
  • FOR YOUR CROSSING
      • Embarkation
        • Check in and check out
        • Documents
        • Vehicles
        • Minors passengers
        • Disabled passengers (RMP)
        • Pregnant women
        • Baggage
        • Shuttle bus
      • Boarding ports
        • Port of Livorno
        • Port of Civitavecchia
        • Port of Olbia
        • Port of Barcelona
        • Port of Salerno
        • Port of Porto Torres
        • See all ports
        • Covid-19: travel information
  • Back
  • ON BOARD
      • Services on board
        • Accommodations
        • Restaurants
        • Enjoyment
        • Kids on board
      • emptytext
      • Shopping
      • Fit & wellness center
      • Pets
      • Meetings and conferences
      • The fleet
        • Discover the fleet
  • Back
  • USEFUL INFO
    • Informations
      • General terms
      • Passenger rights
      • Company regulations
      • Information processing personal data
      • Safety and Certifications
      • Services charter
    • Tariff Policy
      • Grimaldi Lines Rates
        • Maximum Rates
        • Ticket cancellation and change
        • Payment methods
        • Request invoice
        • How to book ferry tickets
        • Multi-risk Insurance
        • Transparency and data access
    • After journey
      • Complaints
        • Lost and found
      • Contact us
        • FAQs
  • Back
  • Search
  • Menu Menu
  • Newsletter
  • Agency space
  • English
    • English
    • Français
    • Deutsch
    • Español
    • Italiano

I am a passenger in need of assistance (PRM), what should I do?

On board

The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

I am a passenger in need of assistance (PRM), what should I do?


Our ships are all accessible and equipped with cabins dedicated to PMR passengers. In any case, it is necessary to inform the carrier of your arrival at least 48 hours before departure, in order to allow them to better organize the necessary assistance. It is also necessary to communicate particular needs with the same advance.

Once arrived at the port, the PMR must go to the dedicated Grimaldi Lines PMR ASSISTANCE desk, where they will be checked in and given an adhesive coupon to be affixed to the vehicle. Alternatively, the PMR can do the fast check-in only for national lines. So, the PMR can go directly to the square in front of the embarkation pier to carry out the fast check-in, and must make himself recognizable by turning on the 4 arrows and/or placing an A4 sheet with the word PMR on the car dashboard, which he will have received during the booking as an attachment to the ticket, waiting for an employee to provide the type of assistance needed and indicate where to park the car on the garage deck, to reach the lifts more comfortably, providing the on-board wheelchair, if necessary.

More information can be found on this page



FAQs

February 16, 2021/by Simona De Stefano
/wp-content/uploads/2019/06/grimaldi2.png 0 0 Simona De Stefano /wp-content/uploads/2019/06/grimaldi2.png Simona De Stefano2021-02-16 15:54:062023-03-23 13:00:18I am a passenger in need of assistance (PRM), what should I do?

What can I do if I lose my ticket?

On board

The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

What can I do if I lose my ticket?


It is possible to retrieve the ticket, requesting it to the nautical terminal, if you have a booking reference and a valid ID card.
Alternatively, it is possible to ask for it again sending an e-mail to info@grimaldi.napoli.it or calling the 081 496 444



FAQs

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:50:342019-08-08 05:51:03What can I do if I lose my ticket?

Is it possible for my pet to travel with Grimaldi Lines? If yes, which animals are classified as “pets”?

On board

The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

Is it possible for my pet to travel with Grimaldi Lines? If yes, which animals are classified as “pets”?


Yes, it is possible for your pet to travel with us but, please, be sure that its presence is included in the ticket.
We consider pets all those animals legally registered according to the laws of their owner’s Country.

If you want to bring your pet in the cabin with you, you must buy the  onboard service called pet in cabin,  at the cost of € 10 per cabin per journey. The advantage is that the 4-legged traveller can have access to any type of cabin and always remain together with his owner in maximum comfort.

The pet in cabin service allows you to manage the accommodation with the necessary care and hygiene, providing a specific bed kit and, after use, an end-of-trip cleaning treatment suitable for the presence of animals.

The customer who chooses the onboard service which allows to bring the pet in cabin can also ask to the reception a welcome bag including some free products to make the crossing of his 4-legged friend even more comfortable.

The cabins can accommodate up to 3 pets.

The pet in cabin is an on-board service with limited availability and can be purchased through any booking channel.

Furthermore, animals are not allowed in the lounge chairs and in the common rooms, but they can safely walk together with their owners on the external decks of the ships. Due to the size of the shuttle bus, pets are not allowed on board the shuttle.



FAQs

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:48:442022-12-02 13:28:48Is it possible for my pet to travel with Grimaldi Lines? If yes, which animals are classified as “pets”?

Once arrived at the port, what do I have to do?

On board

The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

Once arrived at the port, what do I have to do?


Once at the port, you have to go to the maritime terminal for boarding.

The check-in operations will be carried out by our staff:

  • Directly below board for the lines for which the fast check-in procedure is active (Livorno – Olbia, Civitavecchia – Olbia, Civitavecchia – Cagliari, Civitavecchia – Arbatax, Civitavecchia – Porto Torres, Porto Torres – Barcelona, ​​Livorno – Palermo, Naples- Cagliari, Palermo-Cagliari and return routes)
  • At the ticket office, for all other lines

Lines with fast check-in: passengers can collect the cabin key directly on board (at the reception or at the totems)

Lines without fast check-in: passengers will receive their individual boarding pass at check-in and automatic assignment of the accommodation number. The boarding pass will also be valid as a cabin key, keep it carefully for the entire duration of the journey.



FAQs

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:47:162023-03-23 13:09:37Once arrived at the port, what do I have to do?

I booked a cabin/seat. How are they assigned?

On board

The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

I booked a cabin/seat. How are they assigned?


Their assignment happens randomly. The number of cabins and seats will be highlighted on the boarding card.
For any further info about your accommodation, you can ask to the boarding staff.



FAQs

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:45:432019-08-08 05:51:25I booked a cabin/seat. How are they assigned?

If cabins are no longer available at the moment of the booking, is there a waiting list?

On board

The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

If cabins are no longer available at the moment of the booking, is there a waiting list?


There is not a waiting list; if the accommodation you have chosen is not available, you can choose another one or you can change the departure day.



FAQs

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:44:092019-08-08 05:51:32If cabins are no longer available at the moment of the booking, is there a waiting list?

If I lose a personal item on the ship, who can I write to?

On board

The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

If I lose a personal item on the ship, who can I write to?


In case you lose a personal item on our ships, you can ask for it at the reception: plus, you should inform the boarding Commissioner.
If you realise you have lost your item after the disembarkation, you can send an e-mail to customer@grimali.napoli.it, providing all the details of the missing item, indicating all travel data, such as departure date and time and any cabin or seat number used.



TORNA ALLE FAQ

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:42:222021-03-16 17:07:18If I lose a personal item on the ship, who can I write to?

Is it possible to embark a vehicle without driver?

On board

The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

Is it possible to embark a vehicle without driver?


Yes, it is possible but –in this case- the vehicle will be considered as a merchandise.
In this case, it is necessary to contact our Cargo Department



TORNA ALLE FAQ

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:40:502019-08-08 05:51:45Is it possible to embark a vehicle without driver?

Can I get on board without the required ID documents?

On board

The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

Can I get on board without the required ID documents?


No. If each passenger (minors included) does not have a valid ID document, the embark will be denied as well as the refund.



FAQs

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:39:222019-08-08 05:51:51Can I get on board without the required ID documents?

Which documents do I need for my trip?

On board

The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
The Grimaldi Lines route from Civitavecchia to Olbia and vice versa is seasonal and active in the summer months from 01/06/2023 to 30/09/2023. Departures until 31/05/2023 and from 01/10/2023 to 31/12/2023 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

Which documents do I need for my trip?


EU citizens, who booked a reservation for Morocco or Tunisia, need their valid passport.
EU citizens who booked a reservation for Spain, Greece, Sardinia and Sicily just need their valid ID card.
Non-EU citizens, whichever the route they have chosen might be, need a valid passport and a valid residency permit or a visa for Countries belonging to Schengen Zone
Before getting on board, each passenger must be sure to have all the documents required at the port of destination; the sea carrier is not responsible for an eventual denial to disembarkation by local authorities, for passengers who have not the required documents.



FAQs

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:38:032019-08-08 05:51:57Which documents do I need for my trip?
Page 1 of 212
  • The Company
  • Press and media
  • Partnership
  • Accessible Tourism
  • Cookie Policy
  • Privacy policy
  • Site map
  • Complaints
  • Cargo
  • Scam Alert
  • Request Invoice
  • Payment methods
Follow us on
Grimaldi Group SpA
Sede legale Palermo - Via Emerico Amari n°8 | Capitale Sociale: €150.000.000,00 | C.F. e Registro Imprese di Palermo: 00117240820 | P.IVA: IT 00117240820
Scroll to top
This Website uses cookies: we and selected third parties use cookies or similar technologies for technical purposes and, with your consent, also for statistical-analytical and advertising purposes, as specified in the cookie policy. By clicking on “Accept all”, you are accepting the use of all cookies on thus Website. By clicking on “Continue without accepting”, you are accepting only the categories of cookies necessary for the functioning of the Website. More information can be found by clicking on “Manage cookies”
Continue without accepting  Manage CookiesAccept All
Manage consent

Privacy Overview

This Website uses cookies: we and selected third parties use cookies or similar technologies for technical purposes and, with your consent, also for statistical-analytical and advertising purposes, as specified in the cookie policy.
Technical cookies
Always Enabled
These are used by the Website to store your session and confirmation of the cookie policy, to check that the browser supports Javascript, to verify Website access via mobile devices and to optimise the load on the servers accessing the Website. These are cookies that ensure the proper functioning of the Website and are therefore installed without the user’s prior consent.

For more information, click here

A list of the technical cookies used by the Website can be found below:
CookieDurationDescription
_GRECAPTCHA6 monthsThis cookie is set by the Google recaptcha service to identify bots to protect the Website from malicious spam attacks.
cookielawinfo-checkbox-advertisement1 yearThis cookie is set by the GDPR Cookie Consent plugin. The cookie is used to store the user’s consent for cookies in the “Profiling” category
cookielawinfo-checkbox-analytics1 yearThis cookie is set by the GDPR Cookie Consent plugin. The cookie is used to store the user’s consent for cookies in the “Analytical cookies with reduced identification power” category
cookielawinfo-checkbox-analytics_full1 yearThis cookie is set by the GDPR Cookie Consent plugin. The cookie is used to store the user’s consent for cookies in the “Analytical cookies with full identification power” category
cookielawinfo-checkbox-functional1 yearThe cookie is set by the GDPR cookie consent to record the user’s consent for cookies in the “Functional” category
cookielawinfo-checkbox-performance1 yearThis cookie is set by the GDPR Cookie Consent plugin. The cookie is used to store the user’s consent for cookies in the “Performance” category
PHPSESSIDsessionThe cookie is used to store and identify a user’s unique session ID for the purpose of managing the user’s session on the Website. It is a session cookie and is deleted when all browser windows are closed.
viewed_cookie_policy1 yearThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether the user has consented to the use of cookies. It does not store any personal data

Less information

Functional cookies
The cookies in this category are Third-Party (ShareThis) cookies and are used to track the sharing of pages on the Website. These cookies are installed with the user’s prior consent.

For more information, click here

A list of the functional cookies used by the Website can be found below:
CookieDurationDescription
__sharethis_cookie_test__sessionShareThis sets this cookie to track which pages are being shared and by whom

Less information

Performance Cookies
The cookies belonging to this category are Third-Party (Google) cookies and are used to limit requests to connect to the Website at peak traffic times. These cookies are installed with the user’s prior consent.

For more information, click here

CookieDurationDescription
_gat1 minuteThis cookie is installed by Google Universal Analytics to limit the collection of data on high-traffic websites

Less information

Analytical cookies with reduced identification power
The Website uses Shinystat (session and persistent) cookies to count the number of visits to the Website, i.e. to  collect statistical information, in aggregate form, on the number of users accessing the Website and on how they visit the Website. The Website also uses ShareThis cookies to collect statistical data related to Website navigation. These are cookies that ensure the proper functioning of the Website and are therefore installed without the user’s prior consent.

For more information, click here

A list of Third-Party analytical cookies with reduced identification power used by the Website can be found below:
CookieDurationDescription
SN_GRIMALDIFERRIES6 monthsThis cookie is installed by Shinystat to track visit frequency, visits and returning visitors
SSC_GRIMALDIFERRIES6 monthsThis cookie is installed by Shinystat to collect shopping cart data for conversions
SSCN_N_GRIMALDIFERRIES6 monthsThis cookie is installed by Shinystat for the unique detection of website channels
SSCN_UG_GRIMALDIFERRIES6 monthsThis cookie is installed by Shinystat for the unique detection of website channels
SSCN_UM_GRIMALDIFERRIES6 monthsThis cookie is installed by Shinystat for the unique detection of website channels
SSCN_UW_GRIMALDIFERRIES6 monthsThis cookie is installed by Shinystat for the unique detection of website channels
SSID_GRIMALDIFERRIESsessionThis cookie is installed by Shinystat as an anonymous unique identifier per session
st_shares_#persistentCookie installed by ShareThis for statistical data collection
SV_GRIMALDIFERRIESsessionThis cookie is installed by Shinystat for anonymous identification of the visit

Less information

Analytical cookies with full identification power
The Website uses Google Analytics for web statistics services. Google may place Google Analytics cookies on users’ devices in this context to track and examine how visitors use the Website. This Website does not guarantee that the aforementioned activity will be carried out by Google in a totally anonymous form and, therefore, these cookies are installed with the user’s prior consent.

For more information, click here

A list of the Third-Party analytical cookies with full identification power used by the Website can be found below:
CookieDurationDescription
_ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also tracks the use of the Website for the Website’s analytical report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors
_gid1 dayInstalled by Google Analytics, the _gid cookie stores information about how visitors use the Website, including creating an analytical report on the Website’s performance. Some of the data collected include the number of visitors, their source and the pages they visit, anonymously
CONSENT2 yearsYouTube sets this cookie via embedded YouTube videos and records anonymous statistical data

Less information

Profiling cookies
Profiling cookies issued by third parties are used to assign a probabilistic value of belonging to certain clusters in order to provide the Website owner with data relating to the composition of its audience for purposes related to content and/or advertising optimisation. The Website uses profiling cookies from the following Third Parties: Google; YouTube; DoubleClick. Profiling activities are not carried out by these Third Parties anonymously and, therefore, these cookies are installed with the user’s prior consent

For more information, click here

A list of Third-Party profiling cookies used by the Website can be found below:
CookieDurationDescription
_gcl_au3 monthsUsed by Google AdSense to test the effectiveness of advertising on all websites that use their services
IDE1 yearGoogle DoubleClick IDE cookies are used to store information on how the user uses the Website in order to present relevant ads according to the user’s profile
test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine whether the user’s browser supports cookies
VISITOR_INFO1_LIVE6 monthsA cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface
YSCsessionThe YSC cookie is set by YouTube and is used to track the views of videos embedded on YouTube pages
yt-remote-connected-devicespersistentYouTube sets this cookie to store the video preferences of users who use embedded YouTube videos
yt-remote-device-idpersistentYouTube sets this cookie to store the video preferences of users who use embedded YouTube videos
yt.innertube::nextIdpersistentThis cookie, set by YouTube, records a unique ID to store data about the user’s views of YouTube videos
yt.innertube::requestspersistentThis cookie, set by YouTube, records a unique ID to store data about the user’s views of YouTube videos

Less information

Save & Accept