Luggage and lost items
Luggage transport on ferries
Each passenger may carry aboard the vessel, without any supplement being charged, unchecked baggage containing exclusively personal items, within the size limits specified below: 56x 45 x 25 cm, for each passenger who has booked an armchair or who is travelling on the bridge passage or in a cabin. In addition, each passenger may take a small bag or backpack with them on board the vessel at no extra charge. With the exception of the lines in agreement, the transport of additional luggage – even if not exceeding the aforementioned weight and volume limits – is subject to the payment of a supplement equal to 10 euro per piece of luggage, to be paid during boarding. On the lines to/from Tunisia, the transport service for such luggage can be pre-purchased during the booking process, at a price of 7 euro through the following channels: (i) online via the website www.grimaldi-lines.com; (ii) by contacting the Grimaldi Lines Call Centre at +39 081496444; (iii) by sending an email to info@grimaldi.napoli.it; (iv) at the Grimaldi Tours points of sale. The transport of goods, furniture, household appliances or other bulky objects is subject to the payment of a fee, equal to 30 euro per item, to be paid during boarding. There are no surcharges for luggage and/or objects transported in or on the vehicle accompanying the passenger, in compliance with the safety regulations Each passenger with a vehicle in tow is required to carry their hand luggage and any documents needed during the trip, as the garage decks remain closed during navigation. Except for the unchecked baggage referred to in the first paragraph, additional baggage and/or bulky items that are not carried in or on the vehicle taken aboard by the passenger will be stowed in the luggage compartment of the vessel. To this end, the passenger must go to the reception of the vessel presenting their travel ticket and a valid identity document, fill out and sign a special form then keep the relevant deposit receipt to be presented at the time of luggage collection.
It is the responsibility of the passenger not to leave any identity document or other document necessary for the trip in the luggage to be deposited.
The storage of articles or goods prohibited by law and/or considered dangerous by law and/or by the Company, as well as items that by their nature or packaging may cause damage to people, the environment or other luggage transported and/or stored, is not allowed. Unless otherwise agreed, the Carrier assumes no obligations of custody of valuables (such as jewellery, money, works of art) and declines all liability for the possible theft, loss, disappearance or damage of such objects.It will not be possible to access the stored luggage during navigation. Baggage shall be returned upon presentation of the appropriate receipt and a valid identity document.The Carrier is liable for any loss or damage to luggage only if the event is attributable to the Carrier itself, in the cases and within the limits set out under Regulation (EC) no. 392/2009, by the Italian Navigation Code and/or by other Italian and international legislation that may be applicable. In the event of loss or damage to luggage, the passenger is required to submit a written complaint to the Carrier.
In the event of visible damage to luggage, a written complaint must be made by submitting the appropriate complaint form to the on-board Reception or to the Port Ticket Office, or in the manner outlined in Article 24 of these General Terms and Conditions of Carriage.
For unchecked baggage, written complaints must be submitted before disembarkation or at the time of disembarkation. For other baggage and/or bulky objects, the written complaint must be submitted before or at the time of their return.
In the event of non-visible damage or loss of luggage and/or bulky objects, the written complaint must be submitted in the manner set out in Article 24 of these General Terms and Conditions of Carriage and within 15 days from the date of disembarkation or redelivery or from the date on which the redelivery should have taken place.
Written notification is not necessary if the loss or damage has been ascertained jointly and is the result of a specific report prepared at the time of receipt.
If a passenger realises that they have lost personal belongings whilst still on board the vessel, they may contact Reception directly to report the loss. In the event that the objects are not found or if the passenger notices that they have forgotten a personal item aboard when they have already disembarked from the vessel, they may report such to the Carrier’s office by sending an email to customer@grimaldi.napoli.it. The report of loss must be sent within 15 days from the date of the passenger’s disembarkation.
