If I lose a personal item on the ship, who can I write to?

In case you lose a personal item on our ships, you can ask for it at the reception: plus, you should inform the boarding Commissioner.
If you realise you have lost your item after the disembarkation, you can send an e-mail to customer@grimali.napoli.it, providing all the details of the missing item, indicating all travel data, such as departure date and time and any cabin or seat number used.