Is there a Wi-Fi connection on board the ships? How does it work?
A paid satellite Wi-Fi service is available on board Grimaldi Lines ships with choice options on different packages. The service is available in the areas inside the ship. For more information, consult the dedicated page.
Is it possible for my pet to travel with Grimaldi Lines? If yes, which animals are classified as “pets”?
Yes, it is possible for your pet to travel with us but, please, be sure that its presence is included in the ticket.
We consider pets all those animals legally registered according to the laws of their owner’s Country.
If you want to bring your pet in the cabin with you, you must buy the onboard service called pet in cabin, at the cost of € 10 per cabin per journey. The advantage is that the 4-legged traveller can have access to any type of cabin and always remain together with his owner in maximum comfort.
The pet in cabin service allows you to manage the accommodation with the necessary care and hygiene, providing a specific bed kit and, after use, an end-of-trip cleaning treatment suitable for the presence of animals.
The customer who chooses the onboard service which allows to bring the pet in cabin can also ask to the reception a welcome bag including some free products to make the crossing of his 4-legged friend even more comfortable.
The cabins can accommodate up to 3 pets.
The pet in cabin is an on-board service with limited availability and can be purchased through any booking channel.
Dogs and cats are permitted in the seating areas, provided they are kept in a suitable carrier. This carrier must be well-ventilated, waterproof, and durable, and must allow the animal to sit comfortably, turn around, and lie down.
Which documents do I need for my trip?
For citizens of an EU country, who intend to travel to Spain, Greece, Sardinia and Sicily, a valid identity card is sufficient.
For non-EU citizens, who travel on all lines, it is necessary to carry a valid passport. It is also necessary to carry a visa and/or residence permit, where required by current legislation. For further information https://europa.eu/youreurope/citizens/travel/entry-exit/non-eu-nationals/index_it.htm
For TUNISIA: a passport is required; for all passengers with a NON-Tunisian passport, a residual validity of at least 3 months is required.
For MINORS (0 – 12 years old): it is necessary to have a valid identity document, as specified above for adult passengers.
Is there a medical assistance on board?
Yes, there is a doctor on board, with the exception of the Kydon Palace, as it is subject to the law of the Greek State, whose flag it flies, which does not provide for the obligation of such presence.
How earlier than the embark do I have to show up at the port?
In the case of travel within the national territory, the passenger must present himself at check-in at least one hour before departure, except in exceptional cases communicated promptly by the Company. The passenger with accompanying vehicle must show up at check-in at least two hours before departure.
In the case of travel to Schengen States, the passenger, with or without accompanying vehicle, must present himself at check-in at least two hours before departure, except in exceptional cases communicated promptly by the Company.
In the case of travel to non-Schengen foreign countries (to/from Tunisia), the passenger, with or without an accompanying vehicle, must show up at check-in at least three hours in advance.
If the passenger does not show up within the aforementioned time limit, he loses the right to board, even if he has a ticket. Check-in can take place at the ticket office with delivery of the boarding pass, or in the square in front of the ship (only for national lines, which have fast check-in) with the possibility of printing the boarding pass at the on-board totems. The order of boarding of vehicles is established by the Commander of the Ship and/or his subordinates and employees, as is the place where parking is to take place.
