THE PROJECTGRIMALDI ACCESSIBLE TOURISM is a project that was launched in June 2018 thanks to the partnership with the Bed&Care start up.
The project comes to life with the launch of My Disability Manager online and telephone assistance services combined with the maritime passage ticket and with the advice that Bed&Care, in collaboration with Village for All - V4A®, will provide Grimaldi on-board and land personnel to offer PMR and other special-needs passengers the best reception and the most appropriate level of service.
Step by step, we want to become an excellence in Accessible Tourism and so, we will gladly welcome suggestions and comments from our customers, which can make us improve and achieve the goal at best. We believe that everyone has the right to take a holiday, so we will do everything so that our passengers have a holiday filled with maximum tranquillity.
With a view to accessible tourism, that is attentive to everyone's needs, it is of fundamental importance that the quality of the offer is very high. When we speak of everyone's needs, we mean children, the elderly, mothers pushing strollers, people with disabilities who move slowly, who do not see, or do not hear, who have food allergies or difficulties. So, millions of people. Being sensitive to this theme means knowing how to combine the tourism business with the ability to respond to a demand for hospitality that requires quality in terms of hospitality, dialogue, and technical knowledge.
Grimaldi Lines promotes My Disability Manager, a telephone assistance service designed to help tourists with special needs find answers to their doubts and solutions to embark on the journey with greater tranquillity and comfort. MDM, stemming from the collaboration between Village for All - V4A® and Bed&Care, is managed by these two companies independently and its purpose is to support passengers with special needs in the optimal planning of their holiday, starting from boarding the ship to staying at the selected accommodation, giving everyone the opportunity to quickly and easily find the services they need. In practice, the MDM connects travellers with companies that offer services dedicated to people with disabilities, the elderly or those suffering from chronic diseases, to rent equipment (wheelchairs, electric scooters, lifters, comfortable chairs) and to book transfers with cars equipped with a platform or personal assistance services (nurses, healthcare workers, caregivers).
HOW TO ACTIVATE THE SERVICES
The service can be requested directly at Bed&Care, before or after purchasing a Grimaldi Lines ticket, with a few simple steps:
- Fill out the form requesting information and quotes, available at this link;
- Wait for the quotes, which will be sent within 2 business days from the sending of the request;
- Accept the quote and book the service.
All services are subject to availability. We recommend booking the service 15 days before departure.
All services are delivered on board the ship, in port or at the destination accommodation by the partner companies of the Bed&Care network that adhere to the initiative.
The service is available for the routes served by our flagships Cruise Roma e Cruise Barcelona:
- Civitavecchia - Porto Torres and vice versa
- Civitavecchia – Barcelona and vice versa
- Porto Torres - Barcelona and vice versa
You can request the service at your destination at the accommodation chosen for your holiday throughout Italy and Barcelona.
For more information on the special Accessible Tourism services:
Telephone +39 06 92949101 (09:00a.m./06:00p.m.)
With the patronage of
Bed&Care It is a booking system that allows you to take advantage of the services of over 500 companies working in the national territory to assist elderly and disabled people.
Village for All - V4A® International Quality Label Accessible Hospitality, gives special-needs travellers access to reliable and detailed information on the accessibility of vacation spots. Village for All - V4A® assists companies, public and private bodies and associations in all activities ranging from the development of the concept to the creation and marketing of specific products related to accessible tourism
My Disability Manager service has received the patronage of Anglat.