Art. 88-bis D.L. n. 18/2020 (ss.mm.ii.) provides for the possibility of requesting a refund of the ticket in case of inability to travel due to the following situations:
– quarantine or fiduciary isolation of the passenger;
– restrictions on mobility ordered by the national authorities that affect the areas of residence, departure or arrival;
– cancellation due to the pandemic of public competitions or events, in case of travel planned for the relative participation;
– ban on entry / disembarkation for reasons connected with the pandemic imposed by foreign countries of destination.
The carrier can refund the ticket by issuing a voucher equal to the price of the ticket (so-called covid voucher).
Passengers may request the issuance of a covid voucher, in compliance with the terms provided for by the law, by sending an email to email@example.com or by contacting +39 081 496 444.
In case of cancellation of the trip by the passenger, due to circumstances other than those indicated in art. 88-bis D.L. 18/2020, the conditions for canceling the ticket provided for apply, in relation to the type of fare purchased.