I want to cancel my journey, due to coronavirus, when and how can i recover my ticket (art. 88-bis dl 18/2020)?

Art. 88-bis D.L. n. 18/2020 (ss.mm.ii.) provides for the possibility of requesting a refund of the ticket in case of inability to travel due to the following situations:

– quarantine or fiduciary isolation of the passenger;

– restrictions on mobility ordered by the national authorities that affect the areas of residence, departure or arrival;

– cancellation due to the pandemic of public competitions or events, in case of travel planned for the relative participation;

– ban on entry / disembarkation for reasons connected with the pandemic imposed by foreign countries of destination.

The carrier can refund the ticket by issuing a voucher equal to the price of the ticket (so-called covid voucher).

Passengers may request the issuance of a covid voucher, in compliance with the terms provided for by the law, by sending an email to info@grimaldi.napoli.it or by contacting +39 081 496 444.

There is no provision for the issue of Covid Vouchers in the event of inability to travel deriving from the lack of possession of the COVID-19 green certifications, pursuant to art. 9, co. 2, lett. a), b) and c-bis), of the D.L. n. 52/2021, converted with amendments by Law no. 87/2021, (so-called reinforced green pass).

In case of cancellation of the trip by the passenger, due to circumstances other than those indicated in art. 88-bis D.L. 18/2020, the conditions for canceling the ticket provided for apply, in relation to the type of fare purchased.

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