I want to cancel my journey, due to coronavirus, when and how can i recover my ticket (art. 88-bis dl 18/2020)?

Art. 88-bis D.L. n. 18/2020 (ss.mm.ii.) provides for the possibility of requesting a refund of the ticket in case of inability to travel in a number of situations, including:

– quarantine or fiduciary isolation of the passenger;

– restrictions on mobility ordered by the national authorities that affect the areas of residence, departure or arrival;

– cancellation due to the pandemic of public competitions or events, in case of travel planned for the relative participation;

– ban on entry / disembarkation for reasons connected with the pandemic imposed by foreign countries of destination.

Passengers are invited to consult the provision to verify the complete list of situations covered by the regulation.

The carrier can refund the ticket by issuing a voucher equal to the price of the ticket (so-called covid voucher).

Passengers may request the issuance of a covid voucher, in compliance with the terms provided for by the law, by sending an email to info@grimaldi.napoli.it or by contacting +39 081 496 444.

In case of cancellation of the trip by the passenger, due to circumstances other than those indicated in art. 88-bis D.L. 18/2020, the conditions for canceling the ticket provided for apply, in relation to the type of fare purchased.