I have a Covid Voucher, how can I use it?

The Covid Voucher may be used to book a new ticket on any Grimaldi Lines maritime connection. If the new ticket has a higher value than the unused one, the customer must pay the difference in fare.

After 30 months from the date of issue of an unused voucher, a refund of the amount will be paid within 14 days. The same refund may be requested by the passenger after 12 months from the date of issue and will be paid within fourteen days of the request. The request must be sent by email to info@grimaldi.napoli.it by the customer who purchased the original ticket directly from Grimaldi Lines or by the travel agency that made the original booking.