You can book or buy a ticket:

When choosing a Standard Fare, it is not possible to apply any kind of discount; fares are automatically applied (except for the children reduction reserved for children who are not 12 yet, at the moment of the departure).
Standard Fare tickets are refundable and changeable.
When choosing a Special Fare ticket, current discounts and offers can be applied for the selected parameters.
Special Fare tickets are changeable (if not specified the contrary in the conditions of applications of special offers applied) but not refundable; their availability is limited and it depends on restrictions.
For any further info, please read our General Terms.

In this case, it is necessary to contact our Call Center at +39 081 496 444.
It is also possible to send an e-mail to info@grimaldi.napoli.it, specifying the booking reference and the passenger’s last name.
A professional will provide you with information about the status of the booking and, if this has been correctly booked, tickets will be sent to you at the e-mail specified at the moment of the booking; otherwise, he will proceed with a new booking.

Tickets attached to the e-mail confirming the booking, are not valid for the embark; in order to get on board, it is necessary to have the boarding card which will be released by our staff at our ticket office, inside the departure port.
For departures from/to Sardinia, for which it is available the fast check-in, it is just necessary showing the ticket to our staff, at the moment of the embark.

When booking online, it is possible to select in our menu, the chosen agreement.
Each agreement has a specific code number; in order to apply the discount, it is necessary to fill the empty space in with the corresponding code.
For any further info, it is possible to consult our websites Partners section.

It is possible to buy it at the moment of the booking on-line, calling our call-center or asking to your travel agency.
Please remember that, in order to activate the insurance, it is necessary to sign the Europ Assistance forms received with the ticket; consequently, these must be sent to the address specified in the form.

Our passengers with food intolerances and/or allergies are asked to inform us about their needs at the moment of the booking, by sending an email to info@grimaldi.napoli.it . They can have a customised menu with gluten free products, if necessary.

At the moment of the on-line booking, our system will automatically suggest you the double estimate for the selected journey; one with the Standard Fare and the other one with the Special Fare.
When choosing a Special Fare ticket, current discounts and offers are applied for the selected parameters.
If Standard and Special Fare tickets are the same, our system will just show the standard one, thus giving the client the chance to have a refundable and changeable ticket.

Bookings on-line can be paid using a credit card (visa, mastercard ecc.), paypal or MyBank.

For Morocco and Tunisia*, the following additional amounts for extra height are applied and they can be paid at the embarkation:

*For Tunisia, extra height is not anymore allowed for vans/campers disembarking in Tunis. Extra height is yet allowed for vans/campers embarking in Tunis and for embarking or disembarking cars.
 

Please, remember that if the vehicle which must be embarked belongs to a different code from the one specified on the ticket, the passenger loses his right to get on board (without the chance of having any refund).

For info regarding vans’ categories, please, consult the Guide here.

Yes, it is possible to modify bookings at our ticket offices inside the port.
Modifications about accommodation on board and vehicles can be requested until the very day of departure, paying variation costs.
Modifications about the day, passengers and kind of vehicles can be requested within and not later than two days before the departure.
Possible additions of passengers, pets, vehicles etc. depend on availability, at the moment of the variation.

You can send an e-mail to info@grimaldi.napoli.it
Refund will be deposited on the same credit card used for the payment, as specified in annulment conditions below the ticket.

Passenger needs to be at the embark (check-in) at least 2 hours before the departure, whether he has a vehicle or not.
For departures from/to Tunisia and Morocco it is necessary to be at the port 3 hours before the embark and it is possible to check-in until an hour before the departure. If this time is not respected, the embark can be denied.
During high season, eventual queues must be considered.
If the passenger arrives at the check-in desk later than the deadline, he loses the right for embarkation, even if holding a valid reservation.

Tickets are nominal.
However, changes about name, day of departure, registration number etc. are allowed, if the passenger pays € 30 for the price of variation, plus potential rate-related adjustment.
For any further info, please read the General Terms of the Company.

It is possible to retrieve the ticket, requesting it to the nautical terminal, if you have a booking reference and a valid ID card.
Alternatively, it is possible to ask for it again sending an e-mail to info@grimaldi.napoli.it or calling the 081 496 444

Once there, you should go to the nautical terminal for the embark.
Showing the electronic ticket and a valid ID document, you will receive your boarding card which will also be the cabin’s key.
If you travel from/to Sardinia, you can directly get on board if equipped with ticket.

Their assignment happens randomly. The number of cabins and seats will be highlighted on the boarding card.
For any further info about your accommodation, you can ask to the boarding staff.

There is not a waiting list; if the accommodation you have chosen is not available, you can choose another one or you can change the departure day.

In case you lose a personal item on our ships, you can ask for it at the reception: plus, you should inform the boarding Commissioner.
If you realise you have lost your item after the disembarkation, you can send an e-mail to customer@grimali.napoli.it, providing all the details of the missing item.

EU citizens, who booked a reservation for Morocco or Tunisia, need their valid passport.
EU citizens who booked a reservation for Spain, Greece, Sardinia and Sicily just need their valid ID card.
Non-EU citizens, whichever the route they have chosen might be, need a valid passport and a valid residency permit or a visa for Countries belonging to Schengen Zone
Before getting on board, each passenger must be sure to have all the documents required at the port of destination; the sea carrier is not responsible for an eventual denial to disembarkation by local authorities, for passengers who have not the required documents.

Passengers younger than 14 years old: they cannot travel alone, without an adult.
Minors older than 14 years old: they can get on board just if they give to the Captain of the Vessel/ Board Commissioner a releasing letter signed by both parents.
For any further info about minors, please read our company’s General Info.