Passengers with disabilities can book tickets under the same conditions as all other passengers: directly online on the Company’s website (by clicking on the RMP box when completing the passenger list), writing an email to email@example.com, by calling our Call Center or by agency or tour operator.
It is the RMP’s responsibility to report in writing, together with the purchase of the ticket or at least forty-eight hours before the assistance itself becomes necessary, its own specific needs for accommodation, seating, the services requested or the need to transport equipment doctors. The request for assistance must be sent to the Company (with a copy of an identity document attached), to the email address firstname.lastname@example.org or by fax to no. 081 5517716.
For any other type of assistance, RMP must notify the Carrier or terminal operator at least 48 hours in advance and appear at a designated place and at the agreed time, before the published boarding time.