2020 trips cancelled by passengers with Europe Assistance policy for causes related to Covid-19

Initiatives for passengers

Beneficiaries: customers who in 2020 purchased a Grimaldi Lines ticket combined with the Europe Assistance policy but did not travel, due to circumstances related to the health emergency, and did not benefit from insurance coverage, if they did not receive a Grimaldi voucher , or have not yet used it in full.

1. Didn’t you receive the voucher?

Please, write to info@grimaldi.napoli.it to request, at your choice, by 09/12/2022:

  • reimbursement of the price of the unused ticket (or the amount of the penalty withheld at the time of cancellation), including accessory items and insurance premium; or
  • the issue of a voucher with a value equal to 120% of the unused ticket price (or equal to 120% of the amount of the penalty withheld at the time of cancellation), including accessory items and insurance premium. The voucher will be valid for 24 months, will be cumulative, can also be used in a fractional way and can be transferred to third parties. After 12 months from the issue, you can request a refund of the ticket price (or the amount of the penalty), minus any value of the voucher already used and in any case within the limit of 100% of the amount initially paid by the customer or withheld as a penalty. After 24 months from the issue, Grimaldi will refund the residual value of the voucher, up to 100% of the amount paid or withheld.

2. Do you have a voucher and haven’t used it yet?

Please, write to info@grimaldi.napoli.it to request, at your choice, by 09/12/2022:

  • the monetary refund of your voucher without having to wait for the expiry of the 12 months from the issue; or
  • the 20% increase in the value of the voucher, which will be valid for 24 months from issue, will be cumulative, usable also in a fractional way and transferable to third parties. After 12 months from the issue, you can request a monetary refund of the voucher up to a limit of 100% of the initial amount paid or withheld as a penalty. After 24 months from the issue, Grimaldi will refund the residual value of the voucher, up to 100% of the amount paid or withheld.
Grimaldi Group SpA
Sede legale Palermo - Via Emerico Amari n°8 | Capitale Sociale: €150.000.000,00 | C.F. e Registro Imprese di Palermo: 00117240820 | P.IVA: IT 00117240820
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