Passengers with reduced mobility

Passengers with reduced mobility
Passengers with reduced mobility (here indicated as RMP) are those who are not able to move easily or those who need assistance.
The same conditions applied for all the other passengers, when it comes to bookings and tickets, are valid for them too. In case their embarkation is denied, they can choose between refund and an alternative transport solution.
When RMP book or buy a ticket, they should report in writing their specific needs for the accommodation, the seat, the services required or the need to bring medical equipment. The request for assistance must be sent to the Company (enclosing a copy of a valid identity document), after buying the ticket and at least 48 hours before the departure to the email address
info@grimaldi.napoli.it or by fax at +39 081 5517716.
For any other assistance, they have to inform the company at least 48h before departure and they need to show up in the agreed meeting point, in advance respect to the published embarkation time.
If a Carrier or a terminal operator, due to its fault or negligence, causes loss or damage to mobility equipment or other specific equipment used by people with disabilities, he must offer a compensation corresponding to such persons the replacement value of the equipment concerned or, where appropriate, the costs of repair.
The Hotel Manager or any other appointed person ensures the assistance to RMP. Once the Hotel Manager has been informed that a RMP is expected on board, an adequate assistance will be arranged: from the embarkation to the disembarkation. The Hotel Manager will highlight the cabins reserved to the RMP on the ship layout diagram and will give a copy of it to the Captain.
The crew personnel in charge of RMP assistance must wear a white/blue band on the arm with ASSISTANCE written on it, in order to be easily recognized. The ticket office ashore must provide the RMP vehicle with a sticker, which can guarantee parking priority in the dedicated areas.
When boarding, such vehicles must be addressed as a priority towards the parking areas on board intended for them. The above areas allow full mobility of the PMR and the easy access to passengers’ areas. Before the arrival, the Hotel Manager must inform the destination port agent about all the RMP needs for disembarkation and assistance ashore. In case of emergency, the person indicated for the purpose in the Master’s List will help the RMP to reach the meeting place and the debarkation areas. Ship decks can be easily reached by elevators provided with luminous keyboard, appropriate audio and keys for blind passengers. On board there are equipped cabins available for disabled people, in accordance with the current law. In the public areas, tactile guides highlight the paths that lead to the main on-board services. There are also restrooms dedicated and equipped for the disabled. Aboard the ships there are parking spaces reserved for the disabled, highlighted by identification plates and equipped with facilities for fixing wheelchairs.