Cancellation and variation policy

Cancellation and variation policy
CANCELLATION OF BOOKING BY THE PASSENGER
 
Cancellations must be notified to the Carrier in writing or by a travel agency.
Special fare tickets are not refundable.
For standard fare tickets, the following cancellation fees apply on the total amount of the ticket (including passengers, accommodations, vehicles, pets, other items etc.):
 
  • 10% penalty (plus fix dues) up to 30 days prior to sailing
  • 30% penalty (plus fix dues) from 29 to 7 days prior to sailing
  • 50% penalty (plus fix dues) from 6 to 2 days prior to sailing
  • 100% penalty (plus fix dues), 1 day or less from departure and no show
   
Meals on board and shuttle bus service are not refundable in case of 100% penalty or no show.
Tickets with a special Agreement are refundable if they are Special Fare tickets, otherwise they will be not refunded.
No refund is granted for missed embarkation due to refusal by authority or missing or insufficient personal documentation or vehicle documentation.
We recommend the passengers to take out an insurance policy to cover the aforementioned penalties for cancellations.
 

 
MODIFICATION OF BOOKING BY THE PASSENGER
 
Both standard and special fare tickets are subject to some restrictions in case of change, or to the payment of a modification fee of € 30.00 and tariff differences if the change results in a higher cost than the original one.
 
Requests to add or change date and time of departure, sea route, passengers, accommodation, vehicles etc. will be accepted only according to availability of passenger seats and garage spaces on board (based on date of departure and shipping line) and are, therefore, subject to availability.
 
During the course of the season, the Carrier reserves the right to launch special time-limited offers, with non-refundable and non-changeable tickets, as specified in the conditions of application.
 
Change of sailing date
It can be requested until 2 days before departure, upon payment of any tariff adjustment. The modification fee of €30.00 is applied.
 
Change of accommodation
It can be requested until departure day, upon payment of the tariff adjustment for the new accommodation. No modification fee is applied.
 
Change of vehicle
It can be requested until departure day, upon payment of the tariff adjustment for new vehicle, if the vehicle category changes. No modification fee is applied.
 
Change of name
It can be requested until departure day. No modification fee is applied.
 
Addition of passenger (adult/child/infant)
It can be requested until departure day, upon payment of the cost of the passenger and any accommodation. No modification fee is applied.
 
Addition of vehicle
It can be requested until departure day, upon payment of the cost of the vehicle and any fixed dues, if required. No modification fee is applied.
 
Addition of pet
It can be requested until departure day, upon payment of the cost of the pet. No modification fee is applied.
 
Addition of meals and services on board
It can be requested until departure day, upon payment of the cost of the meal/service on board. No modification fee is applied.
 
Addition of shuttle bus service
It can be requested until departure day, upon payment of the cost of the service. No modification fee is applied. In case of request on the same day of departure, please check first that the service is available, by contacting our Call Center +39 081 496 444.
 
 
MOROCCO & TUNISIA LINES
 
Change of sailing date
It can be requested until the day before departure. No modification fee is applied.
If requested on the same day of departure, the modification fee of €30.00 and any tariff adjustment are applied.
 
Change of name
For tickets with Return Special Fare, it can be requested until 2 days before the outward journey. No modification fee is applied.
 
 
The Carrier reserves the right to change the conditions for cancellation and modification of bookings by the passenger on some departures.