F.A.Q. - Frequently Asked Questions
How can I book or buy a ticket?
It is possible to reserve a ticket online or by sending an email to email@example.com
(indicating the date of departure, the type of accommodation chosen and passengers’ personal data including first and last name, date of birth and ID card number. In case of accompanying vehicles it is necessary to indicate the vehicle brand, the model and the plate number). You can also book through your Travel Agent.
How can I obtain special rates?
When booking on-line, click on “Special Rate”, before choosing the date of departure.
What is the difference between full and special rates?
Clicking on Full Rate standard rates are charged as published in our catalogue without any discount applied (except for a 50% discount reserved to children up to 11 years of age). Full rate tickets may be refunded and modified.
Clicking on Special Rate current discounts and offers will be applied. Special Rate tickets may be modified but cannot be refunded and are subject to restrictions and limited availability.
For further information please see Company’s General Conditions
What if I do not receive any feedback after having correctly effected my booking and paid on line?
Contact our Call Center (n.081 496 444) or send an email to firstname.lastname@example.org
, indicating the file number as appeared on the booking confirmation on-line and the passenger’s last name. An operator will contact you and inform about the state of your booking and, if correctly effected, will send your tickets by email to the address indicated on booking the ticket. Differently, booking must be effected again.
Is the printed copy of the ticket received by email valid for embarkation?
Tickets sent by email as attached to the booking confirmation are not valid for embarkation . To get access onboard a boarding pass is required as issued by the Grimaldi's ticket office in the departure port
How can I obtain the relative invoice?
Payments and refunds
How can I pay a booking on-line?
Bookings on line must be paid by credit card (visa, master card etc.) or paypal.
Can I book my ticket on line and pay for it in the port?
No, payment must be effected on booking on-line.
Are meals on board included in the ticket rate?
No, except for any prepaid meals purchased when booking on-line.
How can a ticket booked on-line be reimbursed?
Write an email to email@example.com
The reimbursement will be credited to the same credit card used for payment, as specified in the cancellation conditions printed on the ticket.
When do embarkation operations start?
The passenger accompanied by a vehicle must show up for check in an hour and half before departure at least (from/to Tunisia three hours before). The passenger without a vehicle will check in an hour before departure (from/to Tunisia three hours before).
Passengers embarking for Morocco destination (from Civitavecchia) must check in three hours before departure. For h 17:00 departures from Tangier check-in operations will be effected till 14:00. After this time embarkation may be rejected.
Please take high season queues into due account. If a passenger does not show up by the time specified above he may not embark any more, though provided with a booking.
Can a ticket be transferred? and in this case is there a penalty to be paid?
The tickets are reserved to their holders as specified on them.
However by paying a penalty of € 3,00 it is possible to change names, date of departure, vehicle plate number etc. For further info see Company’s General Conditions
What must I do if I lose my ticket?
If you remember the file number and you are provided with a valid ID card, contact the relative terminal to obtain a copy of your ticket. Differently send an e-mail to firstname.lastname@example.org
or contact our Call Center (n.081 496 444).
Can I carry a pet with me on board? Which animals are considered pets?
Only dogs and cats are admitted on board provided they have a Pet Passport.
Animals must be included in your booking directly on line or through your Travel Agency.
Once in the port what must I do?
Once in the port, reach the terminal for getting embarked. By submitting your electronic ticket and a valid ID card you will receive a boarding pass which will also be the key to your cabin .
How are cabins/seats assigned?
Cabins and seats are assigned randomly. The number of the cabin/seat assigned will be highlighted on your boarding pass. For further info contact the staff on board.
If no more cabins are available is it possible to be included in a waiting list?
There is no waiting list. If the type of accommodation chosen is not available, you can choose another type or change the date of departure .
If I lose anything on board what can I do?
If you lose any belongings while you are on board, you must contact the reception and inform the Purser. If you realize that you have lost anything only after disembarking, send an e-mail containing all the details about the property lost to email@example.com
Is it possible to embark a vehicle with no driver?
Yes, but the vehicle will be regarded as cargo. In such a case, contact Grimaldi’s Cargo Department
What if I forget carrying the ID card on embarkation?
You are not provided with an ID card or a passport you may not be embarked and your ticket will not be refunded.
Is it possible to get access to the garage during navigation?
For safety reasons access to garages is not allowed during navigation.
Modification and Cancellation of bookings
How can I cancel my booking?
Send an email to firstname.lastname@example.org
, specifying the file number as indicated on booking confirmation on-line and the passenger’s surname.
How can I modify a booking effected on-line?
You can request a modification of your booking sending an email to email@example.com
or contact the travel agency issuing the ticket.
If I modify my booking, will I receive a new ticket?
Yes, you must receive a new ticket.
How will I settle the rate balance in case of change?
It is possible to settle the balance by credit card or bank transfer.
Can I modify my booking in the port?
For modifications concerning the accommodation on board, passengers’ names, accompanying pets or vehicles it is possible to modify the ticket on the same date of departure directly in the port.
To change the date of departure or the type of vehicle a formal request is required to be sent two days before the departure date to the following address: firstname.lastname@example.org
Any additional passenger, animal, vehicle etc. is subject to availability of space on the date of modification.
What are the terms for modifying or cancelling my booking?
For information about the terms applied by the Company for modifying/cancelling bookings, see the Company’s General Conditions